Ecommerce Customer Service Executive or Senior Executive

1 day ago

NorthEast Region, Singapore Gain City Group of Companies Full time $104,000 - $130,878 per year

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are looking for a dedicated and customer-oriented Ecommerce Customer Service Executive / Senior Executive to join our team. In this role, you will be the first point of contact for our online customers, ensuring that every interaction is handled with professionalism, efficiency, and care. You will play a key part in managing customer enquiries, resolving issues, and supporting order processing, all while upholding Gain City's reputation for service excellence.

Responsibilities:

·      Managing large amount of incoming calls, order processing and customer service inquiries

·      Identifying and assessing customers' needs to achieve satisfaction

·      Provide accurate, valid and complete information by using the right methods/tools

·      Handle customers' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·      Follow communication procedures, guidelines and policies

Requirements:

·      Minimum 1 year of experience in the related field.

·      Strong phone contact handling skills and active listening

·      Familiarity with CRM systems and practices

·      Customer orientation and ability to adapt/respond to different types of characters

·      Excellent communication and presentation skills

·      Ability to multi-task, prioritize, and manage time effectively

·      Able to work retail hours, weekends and public holiday

·      Those with 2-3 years experience will be considered for Senior CSO

Benefits:

· Annual, childcare, maternity/paternity, medical and dental benefits

· Career progression

· Annual wage increment

· Transport claims

· Professional and training development

· Staff Purchase Discount

· Flexi-work arrangements

Note:


•    Only shortlisted candidates will be notified.

  • Digital Marketing Executive/Senior Executive

    5 days ago

    North-East Region, Singapore Eu Yan Sang International Pte. Ltd. Full time $90,000 - $120,000 per year

    The Digital Marketing Executive / Senior Executive role is under our business unit, Eu Yan Sang Marketing Pte Ltd. He / She will play a critical role in scaling our cross-border eCommerce business through both paid and organic digital strategies. This position is responsible for managing and optimising campaigns across key platforms such as Meta, Google, and...

  • Executive Assistant

    4 days ago

    North Region, Singapore BTI Executive Search Pte Ltd Full time $104,000 - $130,878 per year

    Executive Assistant to CEO – Trusted Partner in a Stable Corporate EnvironmentOur client is seeking a dependable and professional Executive Assistant to provide dedicated support to the Chief Executive Officer of a well-established and reputable organisation. This is a vital role for a detail-oriented individual who values structure, professionalism, and...

  • Guest Services Executive

    5 days ago

    Central Region, Singapore Treetops Executive Residences Full time $2,000 - $3,000 per year

    Join our team and deliver exceptional guest experiencesWe are looking for enthusiastic and service-oriented individuals to join us as Guest Service Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet youResponsibilities:Attend to guests' needs and enquiries in a professional and courteous manner.Handle guest...

  • Ecommerce Executive/Assistant

    4 days ago

    West Region, Singapore Fong Hsiang Enterprise Co Pte Ltd Full time $40,000 - $80,000 per year

    We are seeking for dynamic individuals to join us in our growth:Ecommerce Executive/Assistant (Sales & Marketing)Responsibilities :E-commerce and MarketingFull spectrum In charge of In-house Brand and E-commerce platforms (Alibaba, Shopee, Lazada, etc.)Lead and utilise various departments like customer service, operation, production and design team  to...

  • eCommerce Executive

    5 days ago

    Central Region, Singapore Chow Tai Fook Jewellery Group Full time $40,000 - $80,000 per year

    About Chow Tai FookJoining Chow Tai Fook Jewellery means stepping into a prestigious legacy that combines artistry and tradition with a modern, confident approach since 1929. For almost 100 years, our dedication to creating the finest designs has held true by weaving together unmatched craftsmanship and authentic heritage. This is made possible by the people...

  • Senior Executive

    5 days ago

    North-East Singapore SATS Full time

    **About us** **About SATS - Feed and Connect Communities** SATS is a global leader in gateway services and Asia's pre-eminent provider of food solutions. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers, and institutions. With heartfelt service and...

  • Senior Executive

    3 days ago

    North-East Singapore SATS Full time

    **About SATS - Feed and Connect Communities** SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people,...

  • Senior Executive/ Executive, Customer Experience

    5 days ago

    East Region, Singapore NTUC Club Full time $60,000 - $120,000 per year

    We are seeking a dynamic and detailed-oriented Customer Experience (Senior Executive/Executive) to join our team. The ideal candidate will play a pivotal role in enhancing customer satisfaction, driving loyalty and ensuring positive experience across our customer touchpoints.Job DescriptionCustomer Experience and AssessmentPlan, conduct and facilitate...

  • E-commerce Executive

    5 days ago

    North-East Region, Singapore Setelco Communications Pte. Ltd. Full time $104,000 - $130,878 per year

    About the roleJoin the dynamic team at Setelco Communications Pte. Ltd. as an Ecommerce Executive. This full-time opportunity based in the Tai Seng will see you play a key role in driving online product sales across major eCommerce marketplaces (e.g., Lazada, Shopee, TikTok Shop, Amazon, etc.) Work Location: 5 Upper Aljunied Link (8 min walk to Tai Seng...

  • Customer Service Executive

    5 days ago

    North-East Region, Singapore Jung Asia Pte Ltd Full time $40,000 - $80,000 per year

    This role needs to possess the skillset from procurement to stock delivery. She or He will have the knowledge and experience in liaising with suppliers or vendors on costing, lead time and logistics.This role serves as a pivotal point of contact internally for sales, technical and warehouse team, providing support facilitating the sales process at the...