Customer Service Officer
2 weeks ago
- Basic from $2,500 to $4,000 + Variable Bonus
- Monday – Friday, am – pm
- Location: Ang Mo Kio
Responsibilities
- Deliver excellent customer support to corporate clients, managing their orders and requests from start to finish.
- Respond promptly to customer inquiries, including quotation requests, service support, and documentation needs.
- Prepare and submit quotations to customers in a timely manner.
- Submit necessary documents through customers' respective management systems.
- Proactively keep customers informed on order status and shipment schedules.
- Maintain accurate and up-to-date spare parts price lists for customers.
- Coordinate and liaise with customers, freight forwarders, and internal departments to fulfil orders and ensure timely shipment execution.
- Prepare and provide documentation to assist customers with customs-related queries.
- Collaborate closely with internal teams to resolve customer issues and implement solutions effectively.
Requirements
- Min. Diploma with a minimum of 3 years' relevant work experience.
- Proficient in Mandarin & English to communicate with Mandarin-speaking associates.
- High level of integrity with the ability to handle confidential information responsibly.
- Experience handling multiple projects or tasks with short deadlines is an advantage.
For consideration, kindly submit your CV by clicking "APPLY NOW" or email to
Only shortlisted candidates would be notified
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R | Chen Yit Keat
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