Client Relationship Director
4 days ago
Job Description
Oversee Client Relationships
We are seeking a Client Relationship Director to own and proactively manage a portfolio of key client relationships for SS&C Technologies Holdings. The ideal candidate will ensure all service levels meet or exceed client expectations, building trusted relationships with clients' key contacts and capturing client feedback to drive strategic change initiatives. The role also involves articulating the benefits of SS&C services and business model to clients, incorporating client initiatives, needs, and structures into formal account plans, and fostering strong internal working partnerships within all SS&C service areas.
Responsibilities
- Manage and grow client relationships to drive revenue growth and client satisfaction.
- Develop and implement strategic plans to identify and pursue new business opportunities.
- Collaborate with cross-functional teams to deliver exceptional client experiences.
- Stay up-to-date with industry trends and developments to provide expert guidance to clients.
- Travel occasionally to meet with clients and partners.
Requirements
- Bachelor's degree in a related field.
- Minimum 7 years of experience in financial services, preferably in investment banking, asset management, or a related field.
- Demonstrable communication, relationship, and team skills.
- High level of comfort preparing and leading client presentations.
- Significant degree of self-motivation and direction.
- Tact, professionalism, and savvy in resolving escalated client issues.
- Ability to generate ideas, leverage MIS, and suggest process improvements.
- Experience working closely with senior-level management.
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