Strategic Client Growth Director

3 weeks ago

Singapore HSBC Full time

We are seeking a high-calibre professional to join our team as a Strategic Client Growth Director.

HSBC is a leading global bank with a rich history dating back to 1865. We have over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs.

As a Strategic Client Growth Director, you will be responsible for growing business volume and supporting revenue enabling and value accretive activities through delivering exceptional customer experience and proactively engaging clients for business.

You will devise client plans and strategies to strengthen existing client relationships and achieve asset growth and revenue targets in conjunction with regional and country stakeholders.

You will also establish and build sustainable relationships with clients, appropriately tailoring your style and approach to each client.

The ideal candidate will have excellent written and spoken communication skills, the ability to communicate with impact, and experience of building and managing complex relationships with significant customers.

You will work collaboratively with internal stakeholders, including relationship managers, product specialists, and risk teams, to drive and maximise utilisation of client facilities.

You will also identify opportunities to improve existing processes, collaborating across product and geographic boundaries to continually improve the customer experience.

The estimated salary for this role is around $120,000 to $180,000 per year, depending on location and experience.

HSBC is committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

  • Key Responsibilities:
  • Grow business volume and support revenue enabling and value accretive activities through delivering exceptional customer experience and proactively engaging clients for business
  • Devise client plans and strategies to strengthen existing client relationships and achieve asset growth and revenue targets in conjunction with regional and country stakeholders
  • Establish and build sustainable relationships with clients, appropriately tailoring your style and approach to each client
  • Use your rapport-building expertise and influencing skills to add additional value to clients' business and/or portfolio beyond the initial scope
  • Retain business by consistently demonstrating knowledge and sensitivity to client situations, addressing client issues and concerns through offering appropriate timely solutions, as well as acting as an escalation point for clients within portfolio
  • Collaborate with internal stakeholders, including relationship managers, product specialists, and risk teams, to drive and maximise utilisation of client facilities
  • Identify opportunities to improve existing processes, collaborating across product and geographic boundaries to continually improve the customer experience
  • Champion the development and delivery of initiatives to deliver outstanding customer service and improve customer advocacy
  • Proactively lead research into external markets and competitors to identify and share ways to differentiate and deliver value to our customers in line with HSBC strategy
  • Work with Sales Managers and Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
  • Refer new business opportunities to Sales Managers and Relationship Managers
  • Participate in events, initiatives, and activities to deepen wallet and strengthen business relationships
  • Protect the bank's reputation and ensure an acceptable risk profile while deepening your understanding of the client through credit and customer due diligence reviews
  • Support the achievement of the HSBC vision, values, goals, and culture in personal behaviour, actions, and decision-making
  • Manage and partner with Relationship Managers on credit risk matters, including credit assessment/commitment/returns
  • Assess risk/reward of transactions when making business decisions and showcase due consideration of bank's reputation and objectives
  • Develop and drive changes and improvements to operating models, procedures, and practices based on subject matter expertise and understanding of HSBC and market best practice
  • Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial, and project management, policy, and procedural compliance and early identification and effective resolution or escalation of issues that arise
  • Requirements:
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences
  • Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
  • Experience of building and managing complex relationships with significant customers
  • Experience working in relevant environment
  • Cohesive team player who possesses a positive attitude

Join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

Visit our website at www.hsbc.com/careers to learn more about this opportunity and apply today.

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