Client Service Director

15 hours ago


Singapore TELE-CENTRE SERVICES PTE LTD Full time
Job Description:

As a key member of our team, the Client Service Director will be responsible for the management of sales and relationships with clients. This includes ensuring that all Key Performance Indicators (KPIs) and operational requirements meet or exceed client expectations.

Key Responsibilities:
  • Own and manage entire assigned projects, collaborating closely with business partners on all issues and reviews related to outsourced campaigns/projects
  • Accountable for contractual and internal KPIs, managing the performance of assigned teams
  • Involved in soft launches and pilot runs for assigned projects, ensuring smooth operations of call products and/or services
  • Develop and implement annual marketing plans and sales strategies
  • Secure new business and grow existing accounts
  • Gaining a clear understanding of customers' businesses and requirements
  • Making accurate, rapid cost calculations and providing customers with quotations and proposals
  • To work closely with Operations members for projects and tenders

Requirements:

This role requires a degree holder with a minimum of five (5) years of experience in the Contact Centre industry and handling government projects in an operational or project management capacity. COPC (Customer Operations Performance Centre) certification or equivalent is preferred. Sound knowledge in contact centre operations, telephony/IT systems and contractual terms is essential. Proficient in Microsoft tools and preparing management reports is a must.

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