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Client Delivery Director

2 months ago

Singapore Singtel Full time

Job Title: Client Delivery Director

At NCS, we are seeking a highly skilled and experienced Client Delivery Director to lead our client delivery teams. As a Client Delivery Director, you will be responsible for directing the right NCS team across different Lines of Business to drive profitable revenue, quality, and customer satisfaction targets and ensure profitable delivery.

Key Responsibilities:

  • Orchestrate externally and internally to create environment for successful delivery
  • Assess high level conceptual design to ensure that what is sold can be delivered at the right margin
  • Establish responsive business relationship with client including problem reporting and resolving highly complex service delivery issues when escalated
  • Lead and manage the project delivery teams to ensure timely and quality delivery of services to the client in a cost-effective manner
  • Identify, assess and resolve complex business problems/issues and propose alternative solutions
  • Identify and manage issues and risks and act as an escalation point within the account
  • Manage and monitor account level risk dollar and budget; control costs to ensure maximum achievement of revenue and margin
  • Manage risk and impact of change requests and assist with service request of variation order negotiation
  • Work closely with the Lines of Business on project capability gaps
  • Manage sub-contractors and vendor contract escalated matters
  • Act as the Solution Lead to ensure solution consistency and be the custodian of architecture

Requirements:

  • Degree in Engineering, Computer Science or a related discipline PMP certification preferred
  • 15 years or more experience in IT or ICT Consulting industry with 8 years or more in leadership positions
  • Process broad business acumen and deep industry knowledge, and to use this knowledge to develop/enhance client relationships
  • Proven track record in assuming overall responsibility and managing multi-million dollars projects in key client industry
  • Process 'hands-on' knowledge, vast exposure and wealth of experience within vendor and user environment, coupled with a driven and self-motivated personality
  • Experience in managing measured productivity-driven operations or teams
  • Consulting practitioner
  • Good communication skills
  • Understand and ability to apply social style techniques to manage stakeholders
  • Client focused with strong organizational and project management skills
  • Ability to lead multiple teams

About NCS:

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives.

We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.