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Guest Relations Executive

2 months ago

Singapore RB FOOD GROUP PTE. LTD. Full time
About RB Food Group PTE. LTD.

We are a dynamic and innovative food company that offers a unique blend of culinary expertise and exceptional customer service. Our team is passionate about delivering an outstanding dining experience that exceeds our guests' expectations.

Job Summary

We are seeking a highly skilled and experienced Guest Relations Executive to join our team at RB Food Group PTE. LTD. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience for our guests.

Key Responsibilities
  • Guest Service
    • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
    • Manage reservations, including taking and entering reservations, cancellations, and reconfirmations.
    • Handle table allocation, ensuring guests are seated in a timely and efficient manner.
    • Assist with menu updates, printing, and tag creation, ensuring all menus and reading materials are accurate and up-to-date.
  • Front-of-House Operations
    • Perform opening and closing shift duties, including setting up the host station and completing mise-en-place.
    • Operate and use POS and dining reservation systems, ensuring accurate and efficient transactions.
    • Assist with front-of-house duties, including handling guest requests and ensuring a smooth dining experience.
  • Team Collaboration
    • Work closely with the service and culinary teams to ensure seamless communication and execution of guest requests.
    • Participate in team meetings and contribute to the development of new ideas and initiatives.
Requirements
  • Experience
    • Proven work experience as a Guest Relations Executive, Restaurant Host, or similar role.
  • Skills
    • Fantastic communication and interpersonal skills, with the ability to work effectively in a team environment.
    • Strong problem-solving and decision-making skills, with the ability to adapt to changing situations.
    • Excellent attention to detail, with a focus on delivering high-quality results.
    • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Education
    • High school diploma or equivalent required.
What We Offer
  • Competitive Compensation
    • A competitive salary and benefits package, including staff meals and late-night transport.
  • Opportunities for Growth
    • A positive and supportive work environment, with opportunities for professional development and growth.
  • Company Culture
    • A company that is passionate about food, people, and delivering exceptional customer service.