Global Banking and Markets Operations Client Relationship Lead
3 days ago
About Goldman Sachs Services (Singapore) PTE. LTD.
We connect people, capital, and ideas to help solve problems for our clients, providing investment banking, securities, and investment management services to a diverse client base.
About Our Roles
The Client Coverage Group / Client Service Manager Role in Global Banking & Markets Operations serves as a single point of contact for clients, overseeing the strategy and execution of our front-to-back client experience.
You will partner with clients and internal teams to deliver outstanding operational service, offering support for clients and strategically partnering with them to enhance overall operational service levels.
Key Responsibilities
- BUILD STRONG CLIENT RELATIONSHIPS: Collaborate with clients to understand their day-to-day expectations, strategic goals, and mutually agreed project plans.
- PROVIDE EXCEPTIONAL CLIENT SERVICE: Meet with clients to discuss operational issues, exceptions, and account management queries.
- ANALYZE METRICS AND DRIVE IMPROVEMENTS: Compile and analyze metrics to assess client efficiency opportunities and proactively review post-trade metrics to identify emerging issues and solutions.
- ON-BOARD CLIENTS: Partner with Account Managers and Operations Command centers to onboard clients onto optimal channels.
- PARTNER WITH INTERNAL TEAMS: Work with lines teams, change teams, and technology teams to prioritize tech investments, strategic projects, and process improvement initiatives that improve client STP rates, reduce risk, and enhance service delivery.
What We're Looking For
To succeed in this role, you'll need:
- A Bachelor's degree or higher
- At least 8 years of industry experience, preferably in a client-facing role or trade/post-trade environment
- A demonstrated service skillset and strong understanding of multiple products across asset classes
Your Benefits
As a Goldman Sachs employee, you'll have access to:
- A competitive salary: SGD $150,000 - SGD $250,000 per annum
- A comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for professional growth and development through training and mentorship programs
- A dynamic and inclusive work environment that fosters diversity and inclusion
Join Us
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