Current jobs related to Contact Centre Quality and Training Lead - Singapore - National University Health System
-
Quality Assurance Contact Centre #HMS
4 weeks ago
Singapore Recruit Express Pte Ltd Full timeQuality Assurance Contact Centrelocation: funan for first few months, then ubi work hour: monday to friday 830-615Responsibilities:Support the execution of dailychannel operations, ensuring smooth handling of inquiries,escalations, and issue resolutions.Act as the firstpoint of contact for channel-related issues, ensuring timelyresolution and escalation...
-
Contact Centre Professional
4 days ago
Singapore D L Resources Pte Ltd Full timeJob Role:We are seeking a highly motivated and experienced Contact Centre Professional to join our team. As a key member of our Contact Centre, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.The successful candidate will possess excellent communication and interpersonal...
-
Contact Centre
3 weeks ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesResponsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...
-
Manager, Contact Centre
7 days ago
Singapore DHL Supply Chain Singapore Pte Ltd Full timeResponsibilities: Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents. Drive Employee Engagement to help our employees feel connected to one another and the company, and care about their work. Foster a workplace that helps the team thrive. Actively engage and support the development of your team to...
-
Contact Centre Officer
6 days ago
Singapore Search Index Pte Ltd Full timeAbout the RoleSearch Index Pte Ltd is looking for a skilled Contact Centre Officer to join our team. As a Contact Centre Officer, you will be responsible for managing customer relationships and delivering exceptional customer service.Key Responsibilities:Respond to customer inquiries via phone, email, or other communication channels.Handle customer...
-
Manager - Customer Contact Centre
3 weeks ago
Singapore CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED Full timeRoles & ResponsibilitiesJoining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.The OpportunityYou will be a...
-
Contact Centre Agent
5 hours ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities:Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries. Fulfillment follow through on case handling and with customers. Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...
-
Quality Assurance, Call Centre
5 hours ago
Singapore PAGE PERSONNEL RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesOpportunity to join a leading logistics company. Opportunity to provide training and evaluate quality of operations.About Our ClientOur client is a global leader in the Transport & Distribution sector. With a focus on innovation and customer satisfaction, they are dedicated to providing top-notch service across all its operations.Job...
-
Singapore NUHS Group Ops & IT Full timeAs part of Group Contact Centre, the Senior / Service Team Leader's key role is toensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will: Job Responsibilities: Monitor performance real-time and manage resources / deploy manpower...
-
Contact Centre Representative
6 days ago
Singapore The Great Eastern Life Assurance Company Limited Full timeAbout the RoleWe are looking for a highly skilled Communication Expert to join our Contact Centre team. As a key member of our team, you will be responsible for communicating with customers and financial representatives via phone calls and live chats.Responsibilities
-
Contact Centre
3 weeks ago
Singapore AGAPE CP HOLDINGS PTE. LTD. Full timeRoles & Responsibilities Responsible for day-to-day operations, training and management of teams to achieve targeted Service Levels Conducts regular transaction monitoring and liaise with the Quality team to review calls for the purposes of quality assurance, coaching and training Ensure that follow-up actions are in place to address any gaps in staff...
-
Training Centre Executive
3 weeks ago
Singapore OOM PTE. LTD. Full timeRoles & ResponsibilitiesCompany DescriptionOOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.Roles & Responsibilities:Admin and OperationsConduct...
-
Contact Centre Operations Manager
4 days ago
Singapore Tan Tock Seng Hospital Full timeJob DescriptionThe primary objective of this role is to oversee the daily operations of the Contact Centre, ensuring that it runs efficiently and effectively. This includes managing inbound and outbound calls, chat, email, and other communication channels, as well as monitoring call volume, queue times, and resource allocation.Key...
-
Customer Contact Centre Representative
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job Responsibilities: ...
-
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeRoles & ResponsibilitiesSenior / Service Team Leader, Group Contact CentreAs part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:Job...
-
Customer Contact Centre Representative
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...
-
Manager, Contact Centre Digital Transformation
2 weeks ago
Singapore JOBSTUDIO PTE. LTD. Full timeRoles & ResponsibilitiesThe incumbent will drive the vision and lifecycle of the Contact Centre's digital systems and enhancements to achieve operational excellence. This role requires a customer-centric mindset, a strong understanding of contact centre functions, and expertise in information technology solutions. The candidate must possess excellent...
-
Contact Centre Executive
3 weeks ago
Singapore ELITEZ PTE. LTD. Full timeRoles & ResponsibilitiesWorking Hours:Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities:Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...
-
Contact Centre Executive
3 weeks ago
Singapore ELITEZ PTE. LTD. Full timeRoles & ResponsibilitiesWorking Hours: Monday – Sunday, including Public Holidays 4-hour shifts: 9 AM – 1 PM or 10:30 AM – 2:30 PM Minimum 5 working days per week, including weekends and public holidaysResponsibilities: Handle Contact Centre duties, responding to customer inquiries via calls or messages Escalate complex issues to the appropriate...
Contact Centre Quality and Training Lead
1 week ago
At National University Health System (NUHS), we strive to provide exceptional patient care through our network of hospitals, polyclinics, and community outreach programs. Our vision is to deliver Incredible Care, Anytime, Anywhere. As part of our commitment to quality, we are seeking a highly skilled Contact Centre Quality and Training Lead to join our team.