Quality Assurance, Call Centre

Roles & ResponsibilitiesCheck processes to ensure quality and compliance. Audit, report, and suggest improvements for efficiency. Create policies, training materials, and documents. Find issues and help improve team processes. Train and guide teams on best practices.Requirements:Minimum Dip/Deg in Business or other related courses. At least 3-5 years of...

Roles & ResponsibilitiesJob ResponsibilitiesWork closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines ...

Roles & ResponsibilitiesYou will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer...

Roles & ResponsibilitiesYou will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients' feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship...

Roles & Responsibilities* Basic Salary & Allowance* AWS & Performance Bonus* Medical, Dental & Insurance BenefitsRESPONSIBILITIES:To receive and make inbound & outbound calls from/ to customers. To perform job order taking/ entry, related to vehicle breakdown. To accurately capture and submit job order via GPS/CAD system. To assign jobs and monitor job...

Roles & ResponsibilitiesGeneral ResponsibilitiesEnsure that all services provided by the centres meet or exceed internal standards and quality assurance guidelines. Conduct audits to ensure regulatory compliance, reviewing internal processes and procedures, and identifying high-risk non-compliance areas in line with regulatory standards. Participate in...

Roles & ResponsibilitiesMNC FA Assistant Engineer/FA Engineer( QA inspector/First Article) Woodland / Yisun / 5 days work week / Good pay + Good Bonus FA/QA experience welcome apply Good Pay + Good Bonus / Permanent role / 5 days work week Full training provided for Junior / Permanent role / Junior Senior welcome Responsible for performing First Article...

Roles & Responsibilities* Basic Salary & Allowance* AWS & Performance Bonus* Medical, Dental & Insurance BenefitsRESPONSIBILITIES: To receive and make inbound & outbound calls from/ to customers. To perform job order taking/ entry, related to vehicle breakdown. To accurately capture and submit job order via GPS/CAD system. To assign jobs and monitor job...

Roles & ResponsibilitiesRoles & Responsibilities Handle customer inquiries, complaints, suggestions, and commendations received via phone Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction Pay attention to customer needs, promptly provide...

Roles & ResponsibilitiesMNC FA Technician /QA Engineer ( QA inspector/First Article ) Woodlands / Yisun / 5 days work week / Good pay + Good BonusFA/QA experience welcome apply Full training provided for Junior / Permanent role / Junior Senior welcome Carry out QA Inspection (First ArticleRecord inspection resultin charge FA result documentation &...

Roles & ResponsibilitiesJob Details:Working days: Mon - Fri (office hours) Work location: Clarke Quay / Novena (work in office) Salary: UP to $3,300 per month Contract duration: till Dec 2025 (Renewable depending on performance and project) Able to start work immediately or within 1 month notice periodResponsibilities:Conduct outbound calls & site visit...

Roles & ResponsibilitiesMNC FA Technician /QA Engineer ( QA inspector/First Article ) Woodlands / Yisun / 5 days work week / Good pay + Good BonusFA/QA experience welcome apply Full training provided for Junior / Permanent role / Junior Senior welcome Carry out QA Inspection (First ArticleRecord inspection resultin charge FA result documentation &...

Roles & ResponsibilitiesMNC FA Technician /QA Engineer ( QA inspector/First Article ) Woodlands / Yisun / 5 days work week / Good pay + Good BonusFA/QA experience welcome apply Full training provided for Junior / Permanent role / Junior Senior welcome Carry out QA Inspection (First ArticleRecord inspection resultin charge FA result documentation &...

Roles & ResponsibilitiesPerform detailed reviews of customer calls to evaluate the quality of service, compliance, and adherence to company standards. Monitor and ensure that the turnaround times for processing and delivering acquired products are met according to set guidelines and timelines. Regularly update and maintain accurate application records,...

Roles & ResponsibilitiesOur client is a well-established MNC, market leader in the wholesale industry. They are looking for a Call Centre Manager to assist their team for the next phase of their business. They are located in the Redhill area – easily accessible.Responsibilities:Lead team discussions to align on goals, performance expectations, and key...

Job Title: Temporary (2-Year) Call Centre Executive Celecti Pte Ltd is seeking a skilled and motivated individual to take up the role of Temporary (2-Year) Call Centre Executive. This position requires excellent customer service skills, as well as the ability to promote health screening packages and related services.The ideal candidate will have prior...

Roles & ResponsibilitiesDuration: 6 months (To Start 3rd March) Salary: $13/ hr Working Hours: 5 days office hours Location: Ubi Job Scope: - Act as the first point of contact for the customers- Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction- Provide satisfactory...

Roles & ResponsibilitiesResponsibilities:· Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;· Fulfillment follow through on case handling and with customers;· Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and...

Roles & ResponsibilitiesDuration: 3-6 months Working Hours: 5.5 days office hours Location: Bukit Merah Salary: Up to $13/ hr Job Scope: - Answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. - Assist to answer calls and provide one-stop information and assistance...

Roles & ResponsibilitiesJob Scope:Answers incoming and outgoing calls in a timely manner and in accordance with the policy. Maintains confidentiality of caller and information as directed. Directing calls to internal and external stakeholders. Updating of contact details and relevant information into the Call Centre Enquiry System. Handling and...