Help Desk Support Specialist

5 days ago

Singapore beBeeCustomerSupport Full time $3,500 - $5,500

We are seeking a highly skilled and organized individual to join our team as a Customer Service Operations Coordinator.

Key Responsibilities:
  • Managing incoming service requests with professionalism and urgency.
  • Assigning field engineers efficiently and tracking response times.
  • Providing first-line support, resolving issues or escalating when needed.
Addition Responsibilities:
  • Maintaining service contracts and ensuring we meet SLAs (Service Level Agreements).
  • Documenting project details accurately and helping hit monthly billing targets.
  • Preparing reports on service performance and customer feedback.

You will be the backbone of our service operations, serving as the key link between our customers, field engineers, and project teams. Your mission will be to keep everything running smoothly, from handling urgent service calls to ensuring projects stay on track and customers stay happy.

Requirements:
  • Excellent communication skills.
  • A problem-solving mindset.
  • The ability to multitask with ease.
  • Tech-savvy and comfortable with CRM tools, Excel, or similar software.

We offer a supportive team environment, growth opportunities, and a competitive salary package. If you are a proactive, patient, and passionate individual who is eager to make a real impact every day, then we want to hear from you.

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