Call Centre Operations Manager

Join TELE-CENTRE SERVICES PTE LTD, a leading provider of innovative solutions in the customer service industry. We are seeking an experienced Call Centre Trainer to join our team!About UsWe pride ourselves on delivering exceptional service excellence and strive to be the best in the business. Our company is built on strong values and a commitment to...

Job OverviewTerra Systems Pte. Ltd., a leading provider of innovative communication solutions, is seeking an experienced Senior Call Centre Operations Manager to join our team. This role offers the opportunity to lead and manage a high-performing call centre team, driving exceptional customer experiences and business growth.Key ResponsibilitiesLead and...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...

Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

Job OverviewWe are seeking a highly skilled Call Centre Liaison Officer to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional customer experience and ensuring that all customer queries and complaints are resolved in a timely and professional manner.About the RoleThis is a...

Responsibilities Call Centre Operations Management Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve...

Roles & ResponsibilitiesWe are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist! You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.ResponsibilitiesCall Centre Operations...

Roles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...

Call Centre Team Leader Job Features Job Category: Call Centre Team LeaderSalary: Negotiable Job Description Job Scope (Roles and Responsibilities) • Responsible for day-to-day operations, training and management of different teams to achieve targeted Service Levels.• Conducts regular transaction monitoring and call reviews for the purposes of quality...

Job SummaryWe are seeking an experienced Customer Service Team Lead to oversee our Call Centre operations. The successful candidate will be responsible for training, managing, and leading a team of Call Centre Agents.

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Job OverviewNATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. is seeking a highly skilled Operational Excellence Manager to join our team in the Care and Call Centre. In this role, you will be responsible for supporting the day-to-day operations of the Care and Call Centre, ensuring that all activities are carried out in accordance with established service...

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes email Proper recording of conversation with...

Description:Location singapore Changi business park or Jurong.Freshers can also applyJob Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and compliance in...

About the RoleWe are seeking an experienced Lead Call Centre Manager to drive digital transformation and excellence in customer service at SATA COMMHEALTH. As a key member of our team, you will be responsible for leading a high-performing call centre team to achieve departmental and organisational goals.Job DescriptionEfficiency and Effectiveness:...

Roles & ResponsibilitiesJob Description: Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints Conduct outbound calls to follow up on issues/orders/complaints to...

Job OverviewWe are seeking a highly skilled Call Centre Representative to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving their queries in a timely and professional manner.About the RoleThe successful candidate will have prior...

Description: Location singapore Changi business park or Jurong. Freshers can also apply Job Description: As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include: Meeting KPIs without compromising service quality. Ensuring accuracy and...