Call Centre Agent
2 months ago
Call Centre Agents
Responsibilities:
- Handle inbound and outbound collection calls in a call centre environment
- Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
- To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
- Arrange and negotiate payment with customers
- Perform administrative duties, enquiries and accounts monitoring
- Update and maintain the Credit Collection System
- Any other ad-hoc duties assigned
Requirements:
- Candidate should possess at least a Degree / Diploma in any relevant discipline
- Possess at least 2 years of working experience in a call centre (inbound and outbound calls), telemarketing, customer service or debt collection
- Able to speak proficiently in both English and Mandarin (to liaise with Mandarin speaking customers)
- Excellent communication and interpersonal skills
- Service-oriented and results driven
- A team player and independent worker
- Enjoys working in a fast-paced environment
Tell employers what skills you have
Customer Service Skills
Negotiation
Ability to Multitask
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Written English
Dispute
Interpersonal Skills
Problem Solving
Administration
Conflict Resolution Skills
Adaptability
Attention to Detail
Time Management
Accountability
Team Player
Case Management
Able To Work Independently
Call Center
-
Call Centre Officers
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...
-
Call Centre Officers
3 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...
-
call centre agent
3 weeks ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesBenefits Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission. Location: Aljunied. Near MRT. Professional Development: Receive comprehensive on-the-job training to enhance your skills. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection...
-
Call Centre Agent Position in Ubi
3 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Opportunity at Recruit Express Pte LtdAbout the RoleThis 6-month call centre agent position is available at Recruit Express Pte Ltd, based in Ubi. The job entails handling government hotline calls from the public and replying to emails.Key ResponsibilitiesRespond to incoming calls on government hotlinesProcess and respond to customer emails in a timely...
-
Call centre
1 month ago
Singapore Crowne Plaza Hotel Changi Airport Full timeAs a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. A little taste of your day-to-day Every day is different, but you’ll mostly be: Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings...
-
Call Centre Agent
3 weeks ago
Singapore MCI CAREER SERVICES PTE. LTD. Full timeRoles & Responsibilities Working hours: 5/5.5 Days Commitment period: 6 months (Convertible/Extendable) Location: Kallang Pudding Road Basic salary : $2290 + Shift Allowance $100Roles & Responsibilities: Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting...
-
Call Centre Agent
2 months ago
Singapore SINGAPORE RED CROSS SOCIETY Full timeRoles & ResponsibilitiesJOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments,...
-
Call Centre Agent
3 hours ago
Singapore SINGAPORE RED CROSS SOCIETY Full timeRoles & ResponsibilitiesJOB PURPOSEThe HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments,...
-
Call centre agent
4 weeks ago
Singapore Rentokil Initial Full timeJob Responsibilities:Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with...
-
Call Centre Representative
5 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...
-
Call Centre Representative
2 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...
-
Telecentre / Call Centre Agent
3 weeks ago
Singapore MCI CAREER SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesBenefits Summary Location: Central Area Renewable or convertible to perm based on performance and/or manpower requirements Job Responsibilities: Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems Handle customer service hotline...
-
Call Centre Agents
2 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeAbout PERSOLKELLY SINGAPORE PTE. LTD.PERSOLKELLY SINGAPORE PTE. LTD. is a company that values excellent customer service and teamwork.Job OverviewWe are seeking a highly motivated Call Centre Agent to join our team in Clarke Quay / Novena location. The successful candidate will be responsible for conducting survey interviews via outbound calls and field...
-
Call Centre Representative
3 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...
-
Call Centre Trainer
5 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...
-
Call Centre Trainer
3 months ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...
-
Assistant Manager, Call Centre
3 weeks ago
Singapore SATA COMMHEALTH Full timeRoles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...
-
Assistant Manager, Call Centre
3 hours ago
Singapore SATA COMMHEALTH Full timeRoles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...
-
Customer Experience Agent
5 days ago
Singapore BLUESG PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities: Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives Resolve customers’ enquiries, complaints and feedback Assist with membership enrollment process Provide remote technical...
-
Customer Experience Agent
3 weeks ago
Singapore BLUESG PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities: Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives Resolve customers’ enquiries, complaints and feedback Assist with membership enrollment process Provide remote technical...