Customer Experience Agent
3 days ago
Key Responsibilities:
- Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
- Resolve customers’ enquiries, complaints and feedback
- Assist with membership enrollment process
- Provide remote technical assistance to customers
- Manage outgoing calls to customers during customer journey including satisfaction survey
- Analyze each situation and escalate calls to the right team
Key Requirements:
- Possess relevant experience in the call centre / customer service environment
- Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
- Excellent team working skills and flexibility in approach to work
- Strong organizational skills, ability to multi-task and detail oriented
- Able to work on rotating shift (including weekdays and weekends) - 12 hour shift (9am - 9pm & 9pm - 9am)
Tell employers what skills you have
Ability to Multitask
Communication
service standards
customer calls
Microsoft Excel
customer journey
Telesales
call centre
incoming calls
support to customers
help customers
Communications
Customer Service
Listening to Customers
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