Reservation Agent

1 day ago


Singapore SG HOTELS PTE. LTD. Full time

Hotel Reservation Agent

Sg Hotels Pte Ltd. is seeking a highly skilled and experienced Reservation Agent to join our team in Singapore. As a key member of our front office team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

About the Role:

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Evaluate guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Identify special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Escalate guest concerns properly when needed.

About You:

  • At least 1 year experience in a similar role.
  • Fluent in English (Written and Spoken).
  • Excellent telephone & email etiquette.

What We Offer:

  • A competitive estimated salary of SGD $40,000 per annum.
  • Comprehensive health insurance plan with Raffles Insurance.
  • 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore.
  • 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels.
  • A dynamic and supportive work environment.

About Us:

Sg Hotels Pte Ltd. operates a boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.


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