Reservation Agent
1 day ago
Hotel Reservation Agent
Sg Hotels Pte Ltd. is seeking a highly skilled and experienced Reservation Agent to join our team in Singapore. As a key member of our front office team, you will be responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
About the Role:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Evaluate guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Identify special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Escalate guest concerns properly when needed.
About You:
- At least 1 year experience in a similar role.
- Fluent in English (Written and Spoken).
- Excellent telephone & email etiquette.
What We Offer:
- A competitive estimated salary of SGD $40,000 per annum.
- Comprehensive health insurance plan with Raffles Insurance.
- 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore.
- 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels.
- A dynamic and supportive work environment.
About Us:
Sg Hotels Pte Ltd. operates a boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.
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