Customer Service Agent
1 week ago
1. JOB DESCRIPTION
Job Title
Customer Service Agent - Mandarin & English Communication
Occupation
CUSTOMER CALL CENTRE OFFICER
Job Description & RequirementsJob Description & Requirements- 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Primary Skill: Customer Experience Management, Contact Centre, Call Centre
Experience Level: O Level Experience
Work schedule – 44 hours per week. 5.5 days
Shift: Candidate is expected to work on rotating shift
Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm
Work Location: Suntec
Tell employers what skills you have
Chatbot
helpdesk support
Upselling
Customer Experience Management
call centre
Quality Management
Customer Contact
Customer Relationships
shifts schedules
Good Communication Skills
Outbound calls
Customer Satisfaction
Customer Service
Customer Orientation
Hospitality
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