Customer Service Agent

1 week ago


Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

Zenith Infotech (S) , a Tech Recuritmnet firm with 27 years of history locally, is looking out for Customer Service Agent, on a 12 months contract role, working location at Suntec area.


Job Scope

· lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues

· Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.

· Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback

· Handle emails as assigned by team leader

Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

. Canddiate must be able to converse in Mandarin as well.


Tell employers what skills you have

Weather
Upselling
Aviation
Quality Management
Converge
Stress
Customer Contact
Customer Relationships
Aviation Industry
Transparency
Good Communication Skills
Customer Satisfaction
Team Leader
Customer Service
Customer Orientation

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