Agent - customs brokerage (permit declaration & customer service)
6 days ago
Agent - Customs Brokerage (Permit Declaration & Customer Service)Full-time
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.
Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
19,000 trained professionals
350+ locations worldwide
Globally unified systems
The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.
Responsibilities:
Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified/agreed timeframe.
Follow up on inbound shipments and ensure timely delivery to consignee.
Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
Ensure to meet all Pharmaceutical & Healthcare requirements as per GDP/GDPMDS regulations and directives, as required.
Report discrepancies related to shipments to customers and origin offices promptly.
Complete customs competency test and file for customs entry whenever necessary/required.
Ensure all paperwork is in proper order that meets customer profile and complies with local rules and regulations.
Meet Key Performance Indicators on customs entries within customers' requirements and comply with Singapore Customs/Competent Authorities rules and regulations.
Achieve 100% customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
Respond to customer complaints and queries with a sense of urgency and provide solutions or improvement plans whenever possible.
Answer all incoming calls promptly and politely.
Develop good rapport with the customers.
Ensure all data is entered into the system timely and accurately.
Ensure that freight and handling charges are billed to customers timely and accurately.
Prepare and submit reports timely whenever required.
Take up additional tasks as required to meet department's needs.
Other Skills:
Good working knowledge in computer software applications including E-Mail, Excel, Word, and Power Point.
Good interpersonal and problem-solving skills.
Good communication skills with a good command of written and spoken English.
Tertiary education with 1 year of working experience. Fresh graduates are also welcomed.
Expeditors offers excellent benefits for full-time employees:
Benefits complied with local law.
Training and Personnel Development Program.
All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr
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Singapore Expeditors International Of Washington, Inc. Full timeAgent - Customs Brokerage (Permit Declaration & Customer Service)Full-time Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial...
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