Customer experience and operations executive

2 months ago


Singapore Prism+ Full time

We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from frontline customer service agents. They will also work on additional projects to continuously improve the customer experience. Responsibilities : Make outbound calls to customers to check on their experience, ensure their satisfaction, and identify areas for improvement Navigate systems and make reports to track and analyze customer feedback and satisfaction Receive and resolve more complicated cases that are escalated from frontline customer service agents Work with cross-functional teams to identify and implement solutions to improve the customer experience Develop and implement process improvements to increase efficiency and effectiveness of customer service operations Analyze customer data and feedback to identify trends and opportunities for improvement Provide coaching and training to frontline customer service agents to improve their performance and ensure a consistent customer experience Continuously monitor and measure the success of customer service operations and implement changes as needed Minimum Requirements : Diploma from a recognised institution Minimum of 2 years of experience in customer service or a related field Fluent, professional English; ability to speak another local language (Tamil, Malay, Chinese) will be favourable. Excellent verbal and written communication skills Strong analytical and problem-solving skills Patience and strong obsession over a customer’s experience Ability to navigate complex systems and databases Ability to work in a fast-paced, high-pressure environment Ability to work independently and as part of a team Strong attention to detail and meticulous in reports and data verification Proficient in Microsoft Office Suite and other relevant software If you meet the above requirements and are interested in joining our team, please submit your resume for consideration. We look forward to hearing from you #J-18808-Ljbffr



  • Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...


  • Singapore Aureus Group Pte Ltd Full time

    Company: Aureus Group Pte. Ltd  Position: Customer Experience Executive Location: Singapore  Monthly Compensation: $3,000 monthly   Company Description  Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative...


  • Singapore Thomson Medical Pte Ltd Full time

    Executive/ Senior Executive, Customer Experience is responsible for anchoring the feedback managementsystem from all channels (e PEQ, Vo C, Mailbox, social media etc). He/She will also need to ensure accuracy ofdata collected and provide study and analysis of the data. He/She will be handling the administrative andlogistics duties of customer survey/ focus...

  • Executive Chef

    3 weeks ago


    Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    Job OverviewTREETOPS EXECUTIVE RESIDENCES is seeking an experienced Executive Chef & Café Operations Manager to lead the day-to-day operations of our on-site café.About the RoleThis is a dynamic opportunity for a highly motivated and organized individual with excellent leadership and customer service skills to join our team.The successful candidate will be...


  • Singapore PRISM+ Full time

    This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our...

  • Operational Manager

    4 weeks ago


    Singapore BELIEVER MUSIC PTE. LTD. Full time

    Job Opportunity at Believer Music PTE LTDWe are seeking a highly skilled and experienced Operational Manager to join our team at Believer Music PTE LTD. This is an excellent opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.About the RoleThe successful candidate will be...


  • Singapore BYD (SINGAPORE) PTE. LTD. Full time $5,000 - $6,800

    ResponsibilitiesEstablish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management.Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization...

  • Operations Manager

    3 weeks ago


    Singapore BELIEVER MUSIC PTE. LTD. Full time

    We are seeking a highly skilled and experienced Operations Manager to join our team at Believer Music PTE. LTD.The ideal candidate will possess a strong background in customer service management, with a proven track record of success in leading teams and driving business growth.As an Operations Manager, you will be responsible for ensuring the smooth...


  • Singapore Aureus Group Pte Ltd Full time

    Company: Aureus GroupPte. Ltd Position: Customer ExperienceExecutive Location:Singapore Monthly Compensation: $3,000monthly  CompanyDescription  Founded inSeptember 2013, the Aureus Group has revolutionised music educationin Singapore. As the fastest-growing music school chain, itsinnovative business model and dedication to transformative...


  • Singapore CORE COLLECTIVE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members.About Core Collective:Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness practitioners and business owners by providing a convenient and...


  • Singapore TREETOPS EXECUTIVE RESIDENCES Full time

    About Treetops Executive ResidencesAt Treetops Executive Residences, we pride ourselves on delivering exceptional experiences for our guests. As a leading provider of luxury accommodations, we are seeking an experienced Cafe Manager to join our team.Job SummaryThe successful candidate will be responsible for overseeing the day-to-day operations of our café,...


  • Singapore AIA Hong Kong And Macau Full time

    Analyst, Customer Experience Apply locations Singapore, SG-AIA Singapore Time type: Full time Posted on: Posted Yesterday Job requisition id: JR-53199 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and...


  • Singapore PRISM+ Full time

    PRISM+ is seeking a highly motivated and experienced Customer Experience and Operations Executive to join our team.About the Role:This is an excellent opportunity for a skilled professional to drive customer satisfaction and operational efficiency in a fast-paced startup environment.Main Responsibilities:Customer Engagement: Make outbound calls to clients to...


  • Singapore GOLD AND DOLLAR SHOP PTE. LTD. Full time

    Job OverviewGOLD AND DOLLAR SHOP PTE. LTD. is seeking a dynamic and customer-focused individual to join our team as a Customer Experience Ambassador or Jewelry Sales and Service Specialist.About the RoleThis role involves promoting jewelry products and services, engaging with customers on social media, providing after-sales service, conducting daily stock...


  • Singapore AVENTIR GROUP PTE. LTD. Full time

    Aventir Group Pte Ltd is seeking an experienced Executive Customer Experience Director to lead our team in delivering exceptional customer service and enhancing customer satisfaction.Key Responsibilities:Manage daily team operations, improving service workflows, and implementing initiatives that support a client-first approachDevelop and maintain customer...


  • Singapore BYD Full time

    Establish competitive and luxury brand-specific customer experience and operational processes through in-depth user insights and industry research, and implement them in conjunction with showroom management. Identify existing pain points in customer experience within the automotive industry, propose practical operational optimization solutions, and drive...


  • Singapore GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    Key Responsibilities: Operational Strategy & Leadership: Develop, execute, and refine operational strategies aligned with the company's growth objectives and values. Lead the strategic planning process and ensure smooth execution of projects across all departments, particularly with compliance, technology, and client services. Establish operational KPIs...


  • Singapore EXPERIENCE MATTERS PTE. LTD. Full time

    We are seeking a highly motivated Event Executive to join our team at Experience Matters PTE. LTD.As an Event Executive, you will be responsible for managing roadshows and festivals, including running live events independently, maintaining timelines, and preparing documentation. You will also liaise with venues, manage event crews, and communicate with...


  • Singapore AVIATION SAFETY AND TRAINING PTE. LTD. Full time

    About UsAviation Safety and Training PTE. LTD. is a renowned organization in the aviation industry, dedicated to providing exceptional training services to pilots. As a valued member of our team, you will have the opportunity to make a real impact on the lives of individuals who rely on us for their flight simulator training.Job SummaryWe are seeking an...


  • Singapore AUREUS (BUKIT PANJANG PLAZA) PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Aureus GroupEstablished in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has...