Executive Customer Experience Director

1 week ago


Singapore AVENTIR GROUP PTE. LTD. Full time

Aventir Group Pte Ltd is seeking an experienced Executive Customer Experience Director to lead our team in delivering exceptional customer service and enhancing customer satisfaction.

Key Responsibilities:
  • Manage daily team operations, improving service workflows, and implementing initiatives that support a client-first approach
  • Develop and maintain customer profiles, refining lead qualification, and implementing customer satisfaction surveys and loyalty programs
  • Standardize communication protocols, conduct regular service audits, drive the digitalization of workflows, and CRM adoption
  • Set team goals, conduct performance reviews, and prepare periodic reports for management
Requirements:
  • Bachelor's degree in Business Administration or related field
  • 10+ years in customer service, with 5+ years in a leadership role
  • Strong leadership, communication, and CRM skills
  • Proven time management and problem-solving abilities
Estimated Salary: SGD $120,000 - SGD $180,000 per annum

We offer a comprehensive compensation package, including a competitive salary, bonuses, and benefits. If you are a results-driven professional with excellent leadership skills, we encourage you to apply for this exciting opportunity.



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