Customer Experience Director

1 week ago


Singapore X EMPIRE CUISINE PTE. LTD. Full time
Job Overview
A Customer Experience Director is required to oversee sales, inventory management, and customer support at X Empire Cuisine PTE. LTD.

About the Role
This role involves directing and supervising employees in sales, inventory management, and providing exceptional customer service. The ideal candidate should be able to greet and assist customers, respond to inquiries and complaints, and meet financial objectives by preparing budgets and analyzing variances.

Key Responsibilities:
  • Greet and assist customers, ensuring a positive experience.
  • Respond to customer inquiries and complaints in a timely manner.
  • Direct and supervise employees in sales, inventory management, and customer support.
  • Monitor sales activities to ensure high-quality goods and satisfactory services are provided.
  • Inventory stock and reorder when necessary, maintaining optimal levels.
  • Instruct staff on handling difficult or complicated sales.
  • Prepare annual budgets, analyze variances, and initiate corrective actions to meet financial objectives.
  • Formulate pricing policies and accuracy, optimizing revenue growth.
  • Attend trade shows to identify new products and services.
  • Coach, counsel, recruit, train, and discipline employees as needed.
  • Utilize information technology for data analysis, informing business decisions.

Requirements & Qualifications
To succeed in this role, you will need strong leadership skills, excellent communication abilities, and proficiency in Microsoft Office and data analysis. You must also be able to multitask, work well under pressure, and provide exceptional customer service.

Benefits
X Empire Cuisine PTE. LTD. offers a competitive salary of SGD $80,000 - $120,000 per annum, commensurate with experience. This role also includes opportunities for professional growth and development within the company. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

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