Strategic Customer Experience Director
4 days ago
We are seeking a skilled Strategic Customer Experience Director to lead our sales floor team at LUXURY VENTURES PTE. LTD.
About the RoleThe ideal candidate will possess excellent leadership skills, with a strong focus on delivering exceptional customer experiences and driving sales growth. This role involves developing and executing short-term action plans and long-term strategies to optimize sales results and create an excellent associate and customer experience.
Main Responsibilities- Foster a customer-centric culture by ensuring the full energy and activity of store teams are focused on delivering highly satisfying customer experiences.
- Serve on the Sales Leadership Team and be responsible for total store results.
- Own the customer experience throughout the entire store.
- Maximize sales potential by spending 80% of scheduled time on the sales floor.
- Demonstrate excellent customer sales lead (CSL) behaviors while owning 10-12 segments per week.
- Analyze customer experience reports and insights to mobilize the team accordingly.
- Promote ownership and accountability for category management.
- Understand and adhere to company and brand standards.
- Gain business insights and create SMART action plans that improve execution and results in partnership with category managers.
- A strong background in customer service and sales leadership.
- Excellent communication and interpersonal skills.
- Ability to analyze data and develop actionable insights.
- Strong problem-solving and decision-making skills.
- Experience working in a fast-paced retail environment.
The estimated salary for this position is SGD $120,000 - SGD $150,000 per annum, depending on experience.
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Director of Customer Experience
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Customer Experience Director
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Senior Customer Experience Director
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Strategic Growth Director
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