Customer Experience Director

1 week ago


Singapore HEADHUNTERS HQ PTE. LTD. Full time
Job Overview

We are seeking a highly skilled Customer Experience Director to join our team at HEADHUNTERS HQ PTE. LTD.

Salary Range:

$60,000 - $80,000 per annum, depending on experience.

About the Role

This is an exciting opportunity for a results-driven professional to lead our customer experience strategy and drive business growth through exceptional service delivery.

Key Responsibilities:
  • Develop and implement customer experience strategies that align with business objectives.
  • Liaise with cross-functional teams to ensure seamless service delivery.
  • Analyse customer feedback and metrics to identify areas for improvement.
  • Lead and manage a team of customer-facing staff to deliver outstanding service.
  • Maintain accurate records and reports to inform business decisions.
Requirements:
  • Minimum 2 years of experience in a customer-facing role or customer experience leadership position.
  • Prior experience in the healthcare industry is preferred.
  • Strong customer focus, self-motivation, and leadership skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office applications.
Benefits:

Competitive salary, performance-based bonuses, and opportunities for professional growth and development.

About Us

HEADHUNTERS HQ PTE. LTD. is a dynamic recruitment agency dedicated to providing exceptional service to our clients and candidates.



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