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Customer Experience Director

1 month ago

Singapore INNERGY CONSULTING PTE. LTD. Full time
Overview

Innergy Consulting PTE. LTD. is a reputable shipping and logistics service provider seeking an experienced Customer Experience Director to drive operational excellence and enhance customer satisfaction.

Job Description

The ideal candidate will lead the Customer Service team, ensuring high levels of customer satisfaction and operational efficiency. Key responsibilities include:

  1. Developing and implementing strategies to enhance customer experience and align with global standards.
  2. Establishing and monitoring key performance indicators to measure and improve service quality, productivity, and customer satisfaction.
  3. Overseeing the resolution of customer inquiries and disputes, ensuring timely and effective outcomes.
  4. Collaborating with Sales and Operations teams to ensure seamless end-to-end service delivery.
Required Skills and Qualifications

To succeed in this role, the candidate should possess:

  • A Bachelor's degree in Business Administration, Computer Science, Information Technology or a related field.
  • At least 10 years of experience in customer service, preferably in the shipping or logistics industry.
  • A proven track record of leading and managing teams of 10 or more members.
  • Strong understanding of customer service operations, systems, and performance metrics.
Benefits and Salary

The successful candidate can expect a competitive salary of SGD 120,000 - SGD 150,000 per annum, commensurate with experience. In addition, the company offers attractive benefits, including a comprehensive health insurance package, flexible working hours, and opportunities for professional growth and development.