Customer Experience Executive

This role will report to the Customer Service Team Leader. As a Customer Experience Executive, you will be the go-to person for our offshore Customer Service Officers. You will assist the Customer Service Team Leader in managing day-to-day operations of the contact center, providing insights, advice, and approvals to technical cases escalated by our...

Key Responsibilities:We are seeking a highly skilled Customer Experience Transformation Executive to drive operational efficiency, excellence, and transformation initiatives within the Customer Centre. The ideal candidate will have a strong background in project management, process improvement, and customer experience.The selected candidate will be...

Company: Aureus GroupPte. Ltd Position: Customer ExperienceExecutive Location:Singapore Monthly Compensation: $3,000monthly  CompanyDescription  Founded inSeptember 2013, the Aureus Group has revolutionised music educationin Singapore. As the fastest-growing music school chain, itsinnovative business model and dedication to transformative...

We are seeking a highly motivated and energetic Customer Experience and Operations Executive to join our fast-growing startup. The successful candidate will be responsible for making outbound calls to customers to check on their experience, navigating systems and making reports, and receiving and resolving more complicated cases that are escalated from...

Roles & ResponsibilitiesDescriptionAttend to customers’ enquiries through phone call, email, social media platforms.Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry.Assist customers with after-sales service issues e.g. Handle sales orders and exchanges/returns by collaborating with other...

Roles & Responsibilities Basic Salary + High Commission + Variable Performance Bonus (earn up to $4000) 5 days/6 days work week Medical Benefits Staff Purchase DiscountsTell employers what skills you haveMicrosoft OfficeMicrosoft ExcelCustomer ExperienceSocial MediaCustomerfacingInterpersonal SkillsCustomer LoyaltyAdministrationSales...

Roles & ResponsibilitiesAs a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every...

Job Responsibilities Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters. Communicate directly with clients and encourage trusting relationships. Perform product sales referral and participate in projects to improve workflow process and customer service experience. Develop effective...

About the Role:The Head of NPS will play a pivotal role in driving customer-centric strategies across StarHub. This position is responsible for developing, implementing, and managing the StarHub's NPS program to enhance customer loyalty and satisfaction.Key Responsibilities:Develop and execute a comprehensive NPS strategy aligned with StarHub's business...

Roles & ResponsibilitiesPosition SummaryThe Customer Service Specialist will be responsible for providing exceptional customer service experience. This role involves frequent interactions and close collaborations with internal stakeholders such as the Account team and the Operational teams.Key ResponsibilitiesDevelop strong relationships with customers....

About Stranger SoccerWe are a Singapore-based company experiencing rapid growth, with a revolutionary platform and Mobile App for on-demand football. Our platform has solved the problem of making it easy for individuals to play football, and we have amassed over 50,000 registered users playing hundreds of games a week.Role and ResponsibilitiesThe selected...

Job Title: Customer Experience LeadJob Summary: We are seeking a Customer Experience Lead to develop and implement strategies to enhance overall customer experience, ensuring satisfaction and loyalty. The ideal candidate will have a strong background in customer experience management and be able to lead and motivate a team of customer service trainers.Key...

The Customer Experience Manager is to develop and manage/lead nurturing strategy to support new car sales, aftersales activities and promote cross-selling opportunities. Reporting directly to the General Manager – Customer Experience, you will oversee the CX strategy that contributes to the revenue objective of the business. KEY RESPONSIBILITIES Lead and...

About Stranger SoccerStranger Soccer is a dynamic Singapore-based company experiencing rapid growth. Our revolutionary platform and mobile app make it easy for individuals to play football with hundreds of games happening every week.We are seeking a skilled Customer Experience Specialist to join our team in Singapore. As an Official Host, you will be...

Roles & ResponsibilitiesAbout our clientOur client is a well-established and reputable leader in the automotive industry.They are looking for an individual to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success.Customer Experience Executive (Automotive)Overview:· 5.5-day...

About the JobIKEA Jurong is a unique city centre store, a smaller store with a big turnover and 3 million visitors. The store will be led by an ambitious team consisting of the Store, Commercial, Operations, IKEA Food and a Retail Foundation Manager.In your role as Sales & Service Generalist, you will ensure the end-to-end shopping experience and apply home...

Job Title: Operations SupportJob Description:Manage various CRM platforms for collecting customer feedback (Zendesk, Medallia, RateIT).Support quality management and service processes by monitoring and analyzing CRM-related data.Design customer interactions that drive customer satisfaction through effective data analysis.Understand the piece pick concept...

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we...

Job OverviewWe are seeking an experienced professional to join our team as a Senior Executive, Customer Support. The successful candidate will be responsible for leading and training a team of customer support executives, ensuring excellent service delivery in the aviation industry.About the RoleThe job requires strong interpersonal and organizational...

Roles & ResponsibilitiesThe Customer Service Executive is responsible for providing exceptional service to clients and ensuring a positive experience at the movement studio. This role involves handling inquiries, managing memberships, and supporting daily operations to enhance client satisfaction and studio efficiency.Responsibilities for this role:1. Client...