Customer Experience Specialist

3 weeks ago


Singapore Ikea Full time

About the Job

IKEA Jurong is a unique city centre store, a smaller store with a big turnover and 3 million visitors. The store will be led by an ambitious team consisting of the Store, Commercial, Operations, IKEA Food and a Retail Foundation Manager.

In your role as Sales & Service Generalist, you will ensure the end-to-end shopping experience and apply home furnishing knowledge to provide relevant solutions to customers.

Your Key Responsibilities:

  • Know and understand customer shopping behaviour, retail trends & life at home and use this knowledge to provide relevant solutions.
  • Ensure sales and profitability through sales steering and range efficiency to maximise growth.
  • Know the importance and actively work with replenishment proposals to secure the right parameters for product availability.
  • Ensure your area of responsibility is in excellent shape as new, fully stocked and with a high level of merchandising basics.
  • Contribute towards improving the customer experience in the store and maintain a high level of service standard with a First time right mindset.
  • Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.

Qualifications

  • You have the ability to make things happen by championing flexibility, speed and simplicity.
  • You have the ability to align customer needs and expectations with business needs.
  • You have the ability to communicate with various levels of co-workers from different functions.
  • You have the ability to work on agreed working methods independently and reliably.
  • You have the ability to find solutions for customer and operational issues.


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