Customer Experience Specialist

1 day ago


Singapore The Closet Lover Full time
Job Overview

We are seeking a highly skilled Customer Experience Specialist to join our team at The Closet Lover. In this role, you will play a vital part in ensuring exceptional customer service and contributing to the overall success of our store.

Salary Information

The hourly rate for this position is $15-$20 per hour, commensurate with experience.

Responsibilities
  • Provide top-notch customer service, ensuring every interaction is warm, spirited, and empathic.
  • Embody The Closet Lover culture and communicate it effectively to colleagues and customers alike.
  • Develop an in-depth understanding of our brand and products to deliver expert advice and recommendations.
  • Assist with opening and closing duties, maintaining a clean and tidy store environment.
  • Communicate effectively with customers and collaborate with the team to achieve operational goals.
  • Organize and prepare stock in the storeroom efficiently.
Requirements
  • You have a genuine passion for TCL products and embody the company's vision and mission.
  • You are a team player who thrives in a fast-paced environment and is comfortable taking initiative.
  • You possess excellent communication skills and have experience working in customer-facing roles or retail industries.
  • You are a self-starter who can solve problems and learn from your mistakes.
  • You are enthusiastic about helping others and strive to put smiles on people's faces.
Benefits
  • Enjoy staff discounts on TCL merchandise.

We offer a dynamic work environment and opportunities for growth and development.



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