Digital Customer Experience Specialist
4 weeks ago
About Singtel
Singtel is committed to creating a vibrant, diverse, and inclusive workplace where employees can innovate and connect with customers. Our non-discriminatory practices ensure a fair and collaborative work culture.
Our Mission
We strive to provide outstanding service and support to our enterprise clients, ensuring their needs are met with professionalism and dedication.
Job Description
As a Digital Customer Experience Specialist, you will play a crucial role in managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.
Main Responsibilities
- Coordinate and process new mobile applications, SIM activations, line transfers, activation of value-added services (VASes), re-contracting, etc.
- Assist with billing queries, resolve billing issues, and perform billing adjustments if required.
- Answer general customer service questions, explain multiple mobile product features, and transfer customer requests to other departments as needed.
- Document all actions provided to order takers via internal systems.
- Ensure Standard Operating Procedures (SOPs) and Work Instructions (WIs) are properly carried out, and provide training to staff as necessary.
- Meet Customer Experience (CE) targets set by management.
- Perform duties assigned by superiors and monitor daily Service Level Agreements (SLAs) for ticket resolution within specified time frames.
- Avoid discriminatory practices and maintain compliance with Singtel's Health, Safety & Environmental policies and Quality & Security standards.
- Adhere to established CMO procedures and guidelines while providing quality customer service.
Requirements
- Diploma in any discipline
- Minimum 2 years of experience in a customer service environment
- Fluent English language skills
- Excellent customer service and communication skills
- Ability to handle difficult calls and emails professionally
- Initiative and willingness to learn
- Ability to manage multiple service requests under strict time limits
- Familiarity with MS Office
Estimated Salary Range
$40,000 - $60,000 per annum, depending on location and experience.
Becoming Part of the Team
We welcome candidates who share our commitment to creating a brighter digital future for all. Apply now and take the first step towards your career growth.
-
Digital Customer Experience Specialist
2 weeks ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob SummaryWe are seeking a highly skilled Digital Customer Experience Specialist to join our team in Tampines and Bugis. This is a great opportunity for someone who is passionate about delivering exceptional customer service and experience.
-
Digital Innovation Specialist
2 weeks ago
Singapore DIGITAL SINGULARITY PTE. LTD. Full time**About DIGITAL SINGULARITY PTE. LTD.**We are a forward-thinking company dedicated to harnessing the power of technology to drive digital innovation.We are currently seeking an experienced Digital Innovation Specialist to join our team.Job Description:As a Digital Innovation Specialist at DIGITAL SINGULARITY PTE. LTD., you will be responsible for driving the...
-
Digital Customer Experience Specialist
2 weeks ago
Singapore STARHUB LTD. Full timeAbout the RoleWe are seeking a highly skilled Digital Customer Experience Specialist to join our team at StarHub Ltd. In this role, you will be responsible for delivering exceptional customer experiences through live chat, email service tickets, and social media platforms.Responsibilities:Live Chat Support: Respond to customer inquiries in real-time,...
-
Digital Transformation Specialist
2 weeks ago
Singapore AVN DIGITAL PTE. LTD. Full timeAVN Digital PTE. LTD. is seeking a highly skilled Digital Transformation Specialist to drive business growth and improve customer experiences.The successful candidate will have at least 3 years of experience in systems development and business process improvement initiatives, with a strong background in the Financial Services Industry, specifically in...
-
Digital Transformation Specialist
1 week ago
Singapore DIGITAL SINGULARITY PTE. LTD. Full timeAt DIGITAL SINGULARITY PTE. LTD., we are seeking a talented Digital Transformation Specialist to join our team.The ideal candidate will have over 2 years of experience in front-end development, with a strong background in CSS, JS, HTML, and at least one mainstream front-end framework such as React or Vue.We are offering a competitive salary of SGD $80,000...
-
Digital Transformation Specialist
2 weeks ago
Singapore WPH DIGITAL PTE. LTD. Full timeAt WPH Digital PTE. LTD., we are seeking a highly skilled Digital Transformation Specialist to join our team.About the Role:We are looking for a results-driven individual to lead digital services in new business initiatives, including writing proposals, creating estimates and presentations, and actively participating in RFPs and pitches as needed.This role...
-
Digital Transformation Specialist
2 weeks ago
Singapore WPH DIGITAL PTE. LTD. Full timeJob DescriptionWe are seeking a highly skilled Digital Transformation Specialist to join our team at WPH DIGITAL PTE. LTD.About the RoleThis is a key position that will be responsible for leading digital services in new business initiatives, including writing proposals, creating estimates and presentations, and actively participating in RFPs and pitches as...
-
Singapore ASSURE SAFETY PTE. LTD. Full timeAbout ASSURE SAFETY PTE. LTD.We are a software/application vendor business seeking a highly skilled Technical Support Specialist to join our team. Our digital product requires exceptional support, and we need someone who can provide top-notch assistance to our customers.Job SummaryThis role involves rendering remote or on-site support for our digital...
-
Digital Experience Designer
1 week ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeWe are seeking a skilled Digital Experience Designer to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.As a UX/UI Design Expert, you will be responsible for collaborating with our design and development teams to create innovative solutions that enhance our product's direction, visuals, and user experience.This role requires a strong understanding of...
-
Ecommerce and Digital Experience Director
4 weeks ago
Singapore Newfold Digital Full timeAbout the RoleWe are seeking an experienced Ecommerce and Digital Experience Director to lead our Storefronts & eCommerce team in the ANZ/SG region. This is a flexi-remote role, allowing you to work from Australia, Singapore, the Philippines, or India.
-
Creative Digital Content Specialist
1 week ago
Singapore DIGITAL PIZZA PTE. LTD. Full timeJob Description:Digital Pizza PTE. LTD. is seeking a visionary Creative Digital Content Specialist to join our innovative team.
-
Digital Documentation Specialist
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeAt USER EXPERIENCE RESEARCHERS PTE. LTD., we are seeking a skilled Digital Documentation Specialist to join our team. This is a full-time position with an estimated salary of $80,000 - $110,000 per year.About the RoleThe Digital Documentation Specialist will be responsible for creating and maintaining high-quality technical documentation for our platforms....
-
Digital Accounting Specialist
2 weeks ago
Singapore TRIDENT DIGITAL TECH PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Digital Accounting Specialist to join our team at TRIDENT DIGITAL TECH PTE. LTD.About the RoleThis is a key position that involves performing daily reconciliations of bank receipts, payment gateway receipts, sales reports, and membership redemption reports. The ideal candidate will be responsible for preparing...
-
Digital Experience Specialist
4 weeks ago
Singapore Careers@Gov Full timeAbout the RoleWe are seeking a highly motivated Digital Experience Specialist to join our team at the Singapore Mobility Gallery. As an integral part of our operations, you will be responsible for overseeing the day-to-day technical and maintenance aspects of the gallery, ensuring the smooth running of exhibitions and events.
-
Digital Customer Experience Specialist
2 weeks ago
Singapore TDCX (SG) PTE. LTD. Full timeAbout TDCX (SG) PTE. LTD.TDCX is a transformative digital CX solutions provider, empowering world-leading brands to acquire new customers, foster loyalty, and safeguard their online communities.
-
Digital Transformation Specialist
3 weeks ago
Singapore Vertis Digital Full timeAbout Vertis DigitalWe are a leading digital solutions provider, dedicated to empowering our clients' businesses through innovative technology-driven creativity.Estimated Salary: $80,000 - $110,000 per yearJob Description:Company OverviewAt Vertis Digital, we are passionate about delivering exceptional digital experiences that elevate our clients' brands and...
-
Innovative User Experience Specialist
2 weeks ago
Singapore USER EXPERIENCE RESEARCHERS PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Innovative User Experience Specialist to join our team at USER EXPERIENCE RESEARCHERS PTE. LTD.About the RoleThis is an exciting opportunity for a talented UX/UI Designer to drive innovation and creativity in shaping exceptional user experiences. The successful candidate will collaborate closely with our design and...
-
Digital Finance Specialist
1 week ago
Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full timeAbout UsGreen Link Digital Bank is Singapore's inaugural Wholesale Digital Bank with a core competency in Supply Chain Finance, supporting SMEs in embracing digitalization and growing their business by fulfilling their banking needs.The RoleWe are seeking a highly motivated Digital Finance Specialist to join our team. As a key member, you will be responsible...
-
Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full timeAbout UsGreen Link Digital Bank is Singapore's first wholesale digital bank, specializing in supply chain finance and serving micro, small, and medium-sized enterprises (MSMEs). Our goal is to help MSMEs grow and improve their digitization.We are seeking a detail-oriented Digital Security Specialist to join our team. This role will involve working closely...
-
Singapore TVS Digital Pte. Ltd. Full timeGet notified about new Customer Success Specialist jobs in Singapore . 3,000+Customer Success Specialist Jobs in Singapore Commercial Coordination & Customer Success Support (Mumbai)Administrative Assistant and Concierge Ambassador (Singapore)Expression of Interest - Customer Success Manager Front Desk Receptionist- Global Corporate Banking Division...