Customer Experience Solutions Specialist

1 month ago


Singapore Zendesk Full time
About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today, we power billions of conversations with brands you know and love.

Job Overview

This role requires a results-oriented Sales Specialist for Zendesk QA who can collaborate closely with a team of Zendesk Account Executives and Solution Engineers to ensure the adoption of Quality Assurance to customer support and customer experience teams.

Key Responsibilities

The ideal candidate will take full ownership of sales quotas, proactively working towards meeting and exceeding targets. They will collaborate closely with the sales and product teams to develop and execute strategic plans to drive revenue growth and achieve ambitious sales objectives.

Key responsibilities include:

  • Builidng and nurturing strong relationships with customers, understanding their business challenges, and leveraging a value-based selling methodology to align QA solutions to their goals and overall support strategy.
  • Acting as a strategic advisor to provide insights on how our QA solutions can uniquely address customer needs and collaborating to devise roadmaps aligned with their goals.
Requirements

To be successful in this role, candidates must have:

  • A Bachelor's degree in Business, Engineering, Computer Science, or a related field. An MBA or advanced degree is preferred.
  • Proven experience in a quota-carrying sales role with a focus on Customer Support or Customer Experience solutions.
  • Proven track record of successfully managing several enterprise projects simultaneously.
  • Results-oriented with a track record of meeting or exceeding sales targets.
  • In-depth knowledge of customer support or customer experience technologies and their practical application to enhance customer and agent experiences in contact centers.
  • Highly interested in the development of Artificial Intelligence and its application in the customer experience field.
  • Excellent communication and interpersonal skills.
Benefits

We offer a fulfilling and inclusive experience, including a hybrid way of working that enables us to purposefully come together in person while also giving our people the flexibility to work remotely for part of the week.

The estimated salary for this role is around $120,000-$150,000 per year, depending on location and experience.



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