Senior Customer Experience Specialist

12 hours ago


Singapore NOVO RECRUITMENT SOLUTIONS PTE. LTD. Full time
Company Overview

NoVO Recruitment Solutions PTE. LTD. is a reputable recruitment agency that values excellent customer service. We are committed to providing top-notch services to our clients and candidates alike.

Job Summary

We are seeking a highly skilled Senior Customer Experience Specialist to join our team. As a Senior Customer Experience Specialist, you will be responsible for delivering exceptional customer service experiences across various touchpoints. Your primary goal will be to resolve customer complaints in a timely and professional manner, while also identifying opportunities to improve our services.

Key Responsibilities

The ideal candidate will have the following skills and qualifications:

* Providing exceptional customer service via phone, email, or chat
* Resolving customer complaints and issues in a professional and timely manner
* Identifying and escalating complex customer issues to senior management as needed

Required Skills and Qualifications

To succeed in this role, you must possess the following skills and qualifications:

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in using technology to manage customer interactions

Benefits

We offer a competitive salary of SGD 5,500 - SGD 6,000 per month, depending on experience, plus benefits including medical insurance, paid time off, and opportunities for career growth and development.

About NoVO Recruitment Solutions PTE. LTD.

NoVO Recruitment Solutions PTE. LTD. is a leading recruitment agency that provides comprehensive staffing solutions to businesses in Singapore and beyond. Our team of experts has years of experience in matching talented individuals with top companies in various industries.

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