Strategic Customer Experience Leader
1 month ago
We are seeking an experienced Strategic Customer Experience Leader to join our team at FLINTEX CONSULTING PTE. LTD.
About the RoleThis is a senior leadership position that requires a seasoned professional with a proven track record in managing and leading high-performing teams, driving customer-centric strategies, and fostering exceptional customer experiences.
The ideal candidate will have a deep understanding of the sales function, excellent leadership skills, and the ability to develop and implement strategic plans that align with the company's goals.
Key Responsibilities- Lead and manage a high-performing Inside Sales team to deliver exceptional customer experiences and achieve departmental KPIs and goals.
- Develop and implement strategic plans to drive customer-centricity and improve customer relationships, satisfaction, and loyalty.
- Work closely with the Sales and Marketing departments to analyze customer feedback and develop activities/events to enhance customer experience.
- Collaborate with the Corporate Team (HQ) to conduct surveys and gather information on customer opinions of rendered services.
- Identify opportunities to grow the company's digital business and work with stakeholders to develop and implement strategies.
- At least 3 years of relevant management experience, preferably in a multinational corporation (MNC).
- Experience in managing and leading high-performing teams in a dynamic work environment.
- Degree in Engineering or related studies (Electrical, Chemical, Mechanical, or Process). A degree in Business Administration or related field is also acceptable.
- Strong analytical and strategic thinking skills, with the ability to absorb new knowledge continuously and learn on the fly.
- Good communication, presentation, and interpersonal skills, with the ability to work independently as well as in a team.
- Knowledge of SAP and Salesforce, with good understanding of process automation and instrumentation.
Competitive salary range: SGD $120,000 - SGD $180,000 per annum.
A comprehensive benefits package, including medical insurance, retirement plan, and annual leave.
Opportunities for career growth and professional development in a dynamic and innovative organization.
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