Strategic Customer Experience Leader

1 month ago


Singapore FLINTEX CONSULTING PTE. LTD. Full time
Job Summary

We are seeking an experienced Strategic Customer Experience Leader to join our team at FLINTEX CONSULTING PTE. LTD.

About the Role

This is a senior leadership position that requires a seasoned professional with a proven track record in managing and leading high-performing teams, driving customer-centric strategies, and fostering exceptional customer experiences.

The ideal candidate will have a deep understanding of the sales function, excellent leadership skills, and the ability to develop and implement strategic plans that align with the company's goals.

Key Responsibilities
  • Lead and manage a high-performing Inside Sales team to deliver exceptional customer experiences and achieve departmental KPIs and goals.
  • Develop and implement strategic plans to drive customer-centricity and improve customer relationships, satisfaction, and loyalty.
  • Work closely with the Sales and Marketing departments to analyze customer feedback and develop activities/events to enhance customer experience.
  • Collaborate with the Corporate Team (HQ) to conduct surveys and gather information on customer opinions of rendered services.
  • Identify opportunities to grow the company's digital business and work with stakeholders to develop and implement strategies.
Requirements
  • At least 3 years of relevant management experience, preferably in a multinational corporation (MNC).
  • Experience in managing and leading high-performing teams in a dynamic work environment.
  • Degree in Engineering or related studies (Electrical, Chemical, Mechanical, or Process). A degree in Business Administration or related field is also acceptable.
  • Strong analytical and strategic thinking skills, with the ability to absorb new knowledge continuously and learn on the fly.
  • Good communication, presentation, and interpersonal skills, with the ability to work independently as well as in a team.
  • Knowledge of SAP and Salesforce, with good understanding of process automation and instrumentation.
What We Offer

Competitive salary range: SGD $120,000 - SGD $180,000 per annum.

A comprehensive benefits package, including medical insurance, retirement plan, and annual leave.

Opportunities for career growth and professional development in a dynamic and innovative organization.



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