Strategic Patient Experience Leader

10 hours ago


Singapore NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Full time
About This Role

We are seeking an experienced Strategic Patient Experience Leader to join our team at the NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD.

Key Responsibilities:
  • Develop and implement strategies to improve patient experience and build a patient-centric culture.
  • Lead the feedback management process, including service recovery and active engagement of staff, patients, and caregivers.
Requirements:
  • A recognised degree with at least 8 years of working experience in customer/patient service operations, including a minimum of 2 years in a managerial capacity.
  • A proven track record in building a service culture.
  • Experience in developing, evaluating, and conducting service training is essential.
  • Strong command of the English language and a second language.
  • Proficient in writing and editing.
  • Adept in conflict resolution, data analytics, and presentation.
  • Excellent planning and organisation skills.
  • Independent, resourceful, and able to handle multiple projects.
  • Excellent interpersonal skills, skilled in managing multiple stakeholders.
What You Will Gain:
  • An estimated monthly salary of SGD $12,500 - SGD $17,000 based on your experience and qualifications.
  • The opportunity to work with a leading healthcare institution and contribute to improving patient outcomes.
  • A dynamic and supportive work environment that fosters growth and development.


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