Customer Experience Ambassador
1 week ago
GOLD AND DOLLAR SHOP PTE. LTD. is seeking a dynamic and customer-focused individual to join our team as a Customer Experience Ambassador or Jewelry Sales and Service Specialist.
About the RoleThis role involves promoting jewelry products and services, engaging with customers on social media, providing after-sales service, conducting daily stock counts, handling customer inquiries, and assisting with scheduling and e-commerce order processing.
Responsibilities- Promote jewelry products and services to walk-in and online customers
- Engage with customers on TikTok and other social media platforms
- Provide exceptional after-sales service by following up with customers, soliciting feedback, and offering promotional codes
- Conduct daily stock counts to maintain accurate inventory levels
- Handle incoming customer calls and assist as needed
- Provide client service support for retail network and E-commerce
- Respond promptly to customer inquiries through chat and inbound calls
- Assist in scheduling customers' jewelry repairs
- Process E-commerce orders from beginning to end
- Ensure merchandise and displays are consistently well-presented
- Fresh graduates welcome to apply and grow with us
- Service-oriented with strong interpersonal skills
- Passionate about helping others and driving client satisfaction
- Dynamic, energetic, positive, and driven to exceed targets
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Preferably previous e-commerce experience, although not required. A strong learning attitude and self-motivated drive to excel is important
- Candidates must be willing to work on Weekends and Public holidays
- CRM
- Account Management
- Microsoft PowerPoint
- Microsoft Office
- Microsoft Excel
- Aftersales
- Housekeeping
- Interpersonal Skills
- Inventory
- Sales Management
- Excel
- Team Player
- Customer Service
- Scheduling
We offer a competitive salary range of SGD $30,000 - SGD $40,000 per annum, depending on experience, and opportunities for growth and development within the company.
Benefits- Competitive salary
- Opportunities for growth and development
- Positive and dynamic work environment
- Bonus structure based on performance
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