Call Centre Representative

1 day ago


Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements
  • 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
  • Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Experience Level: O Level Experience

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec


Tell employers what skills you have

Listening Skills
Customer Experience Management
Contact Centre
Telephone Manner
Customer Contact
Exceptional Customer Service
MS Office
Customerfocused
Customer Satisfaction
Decision Making
Call Center

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