Call Centre Representative
1 day ago
Job Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements
- 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Primary Skill: Customer Experience Management, Contact Centre, Call Centre
Experience Level: O Level Experience
Work schedule – 44 hours per week. 5.5 days
Shift: Candidate is expected to work on rotating shift
Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm
Work Location: Suntec
Tell employers what skills you have
Listening Skills
Customer Experience Management
Contact Centre
Telephone Manner
Customer Contact
Exceptional Customer Service
MS Office
Customerfocused
Customer Satisfaction
Decision Making
Call Center
-
Call Centre Representative
22 hours ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob OverviewWe are seeking a highly skilled Call Centre Representative to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving their queries in a timely and professional manner.About the RoleThe successful candidate will have prior...
-
Customer Service Representative
3 days ago
Singapore JOBSTUDIO PTE. LTD. Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our dynamic team at JOBSTUDIO PTE LTD. This is an exciting opportunity for individuals who enjoy working in a fast-paced call centre environment and are passionate about delivering exceptional customer service.About the RoleThe successful candidate will be responsible for...
-
Call Centre Trainer
3 months ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...
-
Customer Service Representative
23 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeJob Title: Customer Service Representative - Call CentreJob Overview:
-
Call Centre Representative Position
5 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeCompany OverviewAt Recruit Express Pte Ltd, we strive to provide top-notch customer service solutions to our clients. Our team is dedicated to delivering exceptional results and building long-lasting relationships.Job DescriptionWe are seeking a highly motivated and skilled Call Centre Representative to join our team. As a Call Centre Representative, you...
-
Call Centre Training Professional
3 days ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeAt TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...
-
Temporary Call Centre Representative
5 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob OpportunityWe are seeking a skilled Temporary Call Centre Representative to join our team. This role involves providing exceptional customer service to patients and the general public.About the RoleThe successful candidate will be responsible for answering patient enquiries and incoming calls in a professional and courteous manner. They will also be...
-
Customer Service Representative
5 days ago
Singapore PENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL Full timePENINSULA EXCELSIOR SINGAPORE, A WYNDHAM HOTEL seeks a Customer Service Representative - Call Centre to join our team.Job OverviewThis role is responsible for providing exceptional customer service to internal and external guests via phone calls, ensuring a positive experience for all interactions.The ideal candidate will possess strong communication and...
-
Customer Service Representative
3 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team in a call centre environment. As a key member of our customer service team, you will be responsible for providing high-quality service to our clients and resolving customer inquiries and complaints in a timely and professional manner.
-
Customer Service Representative
5 days ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeRole OverviewThe Supreme HR Advisory Pte. Ltd. is seeking a skilled Customer Service Representative to join our team in the Call Centre department.About the RoleThis position involves handling inbound calls related to hospital bills, making outbound calls to follow up on payment, and managing receivables. The successful candidate will provide excellent...
-
Healthcare Call Centre Representative
3 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob OpportunityAre you a motivated and detail-oriented individual looking for a new challenge? We are seeking a skilled Healthcare Call Centre Representative to join our team at Recruit Express Pte Ltd.About the RoleThis is a 3-month temporary position working in a call centre environment. You will be responsible for handling hospital hotline calls and...
-
Call Centre Representative
5 days ago
Singapore ANDAZ SINGAPORE Full timeJob SummaryWe are seeking a highly skilled Call Centre Representative to join our team at Andaz Singapore. As a key member of our Guest Services Centre, you will provide exceptional service to our guests, ensuring a smooth and efficient running of the department.About YouYou possess excellent communication, telephone, interpersonal and customer...
-
Singapore RECRUIT EXPRESS PTE LTD Full timeWe are seeking a highly skilled and motivated Temporary Customer Service Representative to join our team at Recruit Express Pte Ltd. In this role, you will be responsible for handling inbound/outbound phone calls and emails, responding to customer inquiries, managing feedback and complaints, and collaborating with our backend support team to resolve...
-
Customer Service Representative
3 days ago
Singapore JOBSTUDIO PTE. LTD. Full timeAbout JOBSTUDIO PTE. LTD.We're a dynamic organization seeking dedicated individuals to join our team as Customer Service Representatives in our call centre. As a vital part of our operations, you'll be responsible for handling inquiries via emails and inbound calls, resolving issues, and providing exceptional customer service.Job Description:Main...
-
Call Centre Representative
5 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeRoles & ResponsibilitiesJob Title: Call Centre Representative (Vouchers Project)Location: near Ubi MRTWorking Hours: Monday to Friday, 8:30 AM – 6:00 PMProject Duration: 26 December 2024 – 24 January 2025Key Responsibilities: Handle 80% email correspondence and 20% inbound/outbound calls related to the Vouchers project. Efficiently manage multiple...
-
Singapore LIGHTWAY HR CONSULTANCY PTE. LTD. Full timeAbout the RoleWe are seeking a highly motivated Customer Service Representative to join our team at LIGHTWAY HR CONSULTANCY PTE. LTD.This is an exciting opportunity to work in a dynamic call centre environment, providing top-notch customer service and support to clients.
-
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Title: Customer Service Representative Position for Call CentreAbout the Role:We are seeking a highly skilled and dedicated customer service representative to join our team at Recruit Express Pte Ltd. As a customer service representative, you will be responsible for handling inbound and outbound phone calls, emails, and managing customer feedbacks and...
-
Customer Service Representative
3 days ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Recruit Express Pte Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through inbound and outbound calls. The ideal candidate will have prior experience in customer service or call centre...
-
Customer Service Representative
22 hours ago
Singapore RECRUIT EXPRESS PTE LTD Full timeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Recruit Express Pte Ltd.Job SummaryThis is an exciting opportunity for individuals who enjoy working in a fast-paced call centre environment and have excellent communication skills.ResponsibilitiesRespond to patient/general public phone calls and queries in a...
-
Customer Service Representative
22 hours ago
Singapore RECRUIT EXPRESS PTE LTD Full timeJob Title: Customer Service Representative - Islandwide Call CentreCompany OverviewRecruit Express Pte Ltd is a reputable recruitment agency committed to connecting top talent with excellent job opportunities. Our company offers a supportive work environment and provides transport for islandwide coverage.Estimated Salary Range: SGD 30,000 - SGD 40,000 per...