Customer Service Representative
3 days ago
We are seeking a skilled Customer Service Representative to join our team at Recruit Express Pte Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients through inbound and outbound calls. The ideal candidate will have prior experience in customer service or call centre environments, with a strong ability to handle high volumes of calls and provide solutions to customer inquiries.
About the Role
Key Responsibilities:
- Handle high volumes of inbound and outbound calls to resolve customer inquiries and concerns
- Identify customer needs and provide tailored solutions to meet their requirements
- Maintain accurate customer records and interactions in our CRM system
- Escalate complex issues as needed and follow up with customers to ensure satisfaction
- Meet performance metrics and participate in ongoing training sessions to enhance skills and knowledge
Requirements
No formal education is required, but prior experience in customer service or call centre roles is essential. You will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. As a customer-focused individual, you will be passionate about delivering exceptional service and exceeding customer expectations.
What We Offer
This role offers a competitive estimated salary range of $40,000 - $55,000 per annum, depending on experience. In addition, you will enjoy a dynamic work environment, opportunities for professional growth and development, and a collaborative team culture that values teamwork and mutual respect.
Contact Information
If you are a motivated and results-driven individual looking for a challenging opportunity to grow your career, please submit your application.
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