Call Centre Agent

15 hours ago


Singapore SINGAPORE RED CROSS SOCIETY Full time
Roles & Responsibilities

JOB PURPOSE

The HoME+ Call Centre Agent is responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program under the Community Services Department of the Singapore Red Cross. This role primarily focuses on receiving inquiries, managing home assessments, monitoring of call center dashboard and social/welfare check on clients in the programme.

Rotational Shift:

8.00am - 8.00pm & 8.00pm - 8.00am

(3 - 4 working days/week)

  • 1 year Contract Role

HOME MONITORING AND ELDERCARE (HoME+)

Home Monitoring and Eldercare (HoME+) is a 24/7 monitoring system using sensors placed around the home. When inactivity is detected or when the user activates the panic button, the Red Cross' call center is notified immediately. Depending on the situation, community responders or the SCDF (for emergencies) will be dispatched to provide assistance.


PRINCIPAL ACCOUNTABILITIES

Operation Support
● Addressing inquiries from the general public or internal referrals related to interest in the HoME+ Program.
● Coordinate home assessments for both existing and prospective clients, assess their requirements, provide assistance, and supervise the installation of HoME+ devices.
● Monitor the Call Centre Dashboard and respond in accordance with Standard Operating Procedures, addressing each situation in adherence to necessary protocols.
● Conduct social and wellbeing check-up calls to clients.
● Assist in volunteer recruitment and engagement activities, cultivating a positive and collaborative relationship with volunteers to enhance the effectiveness of the program.


Administration Support
● Respond promptly to general program inquiries and provide assistance through both email and phone calls with informative and helpful responses.
● Precisely and promptly update clients' biographical data.
● Ensure coordination of home assessments and device installations
● Perform routine social and wellbeing checks on clients via phone calls, providing assistance and facilitating additional support from other programs as necessary.
● Execute any additional administrative tasks as delegated by the supervisor.


Any Other Duties
● Engage in or actively participate in department and society events or activities, contributing to the overall unity and success of collective initiatives.
● Attend to HoME+ activation as required, ensuring the smooth integration and functionality of the program as part of regular duties.
● Take on any ad-hoc projects as assigned, showcasing flexibility and a proactive approach to contribute to the accomplishment of organizational objectives beyond routine responsibilities.


ADDITIONAL SKILLS AND KNOWLEDGE

● Skilled in both verbal and written English, showcasing the ability to communicate effectively.
● Mastery of a native language or dialect offers an additional advantage for versatile communication.
● Proficient in computer skills, skilled in utilizing a variety of software and technology tools to optimize job performance [Google, Microsoft Excel/Google Sheets, Microsoft Word/Google Docs]
● Robust interpersonal and organizational abilities, cultivating positive relationships and effective task management.
● Exhibiting meticulous attention to detail to ensure precision in all tasks and deliverables.
● Outstanding multitasking skills, adept at managing numerous responsibilities concurrently.
● Proactive with a strong initiative, showcasing a self-driven approach to tasks and responsibilities.


DESIRED BEHAVIOR

● Capable of working independently while maintaining strong interpersonal skills to effectively connect with individuals at all levels within and outside the organization.
● A dedicated emphasis on tasks and outcomes, exemplifying a results-oriented approach to work assignments.
● Proactively takes initiative and fosters a collaborative spirit, contributing to teamwork and going above and beyond the defined job scope to achieve common goals.
● Flexible and adaptable to changing needs on the ground, demonstrating responsiveness to evolving situations and requirements.


QUALIFICATIONS AND EXPERIENCE

● Have a minimum qualification of O Level/Nitec/Higher Nitec/Diploma from a recognized institution.
● Preferably, possess a minimum of 1 year of experience in customer service and/or call center roles.
● Proficient in relevant computer applications.
● Able to commit to rotating shift hours


Tell employers what skills you have

Microsoft Excel
Dashboard
Written English
Interpersonal Skills
Multitasking Skills
Administration
Task Management
Adaptable
Attention to Detail
Wellbeing
Customer Service
Call Center
  • Call Centre Agent

    15 hours ago


    Singapore PINNACLE CREDIT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

  • Call Centre Agent

    2 months ago


    Singapore PINNACLE CREDIT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

  • Call Centre Officers

    15 hours ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

  • Call Centre Officers

    3 weeks ago


    Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification,...

  • call centre agent

    3 weeks ago


    Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesBenefits Competitive Earnings: Up to $3,000+ with basic salary, shift allowance, and monthly commission. Location: Aljunied. Near MRT. Professional Development: Receive comprehensive on-the-job training to enhance your skills. Supportive Team Environment: Join a collaborative and organized team committed to reaching collection...

  • Call centre

    1 month ago


    Singapore Crowne Plaza Hotel Changi Airport Full time

    As a Call Centre & Reservations Agent, you’ll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly. A little taste of your day-to-day Every day is different, but you’ll mostly be: Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Job Opportunity at Recruit Express Pte LtdAbout the RoleThis 6-month call centre agent position is available at Recruit Express Pte Ltd, based in Ubi. The job entails handling government hotline calls from the public and replying to emails.Key ResponsibilitiesRespond to incoming calls on government hotlinesProcess and respond to customer emails in a timely...

  • Call Centre Agent

    3 weeks ago


    Singapore MCI CAREER SERVICES PTE. LTD. Full time

    Roles & Responsibilities Working hours: 5/5.5 Days Commitment period: 6 months (Convertible/Extendable) Location: Kallang Pudding Road Basic salary : $2290 + Shift Allowance $100Roles & Responsibilities: Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting...

  • Call centre agent

    1 month ago


    Singapore Rentokil Initial Full time

    Job Responsibilities:Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...


  • Singapore MCI CAREER SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesBenefits Summary Location: Central Area Renewable or convertible to perm based on performance and/or manpower requirements Job Responsibilities: Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems Handle customer service hotline...

  • Call Centre Agents

    2 weeks ago


    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    About PERSOLKELLY SINGAPORE PTE. LTD.PERSOLKELLY SINGAPORE PTE. LTD. is a company that values excellent customer service and teamwork.Job OverviewWe are seeking a highly motivated Call Centre Agent to join our team in Clarke Quay / Novena location. The successful candidate will be responsible for conducting survey interviews via outbound calls and field...


  • Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...


  • Singapore SATA COMMHEALTH Full time

    Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...


  • Singapore SATA COMMHEALTH Full time

    Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

  • Call Centre Trainer

    6 days ago


    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

  • Call Centre Trainer

    3 months ago


    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...


  • Singapore BLUESG PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities: Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives Resolve customers’ enquiries, complaints and feedback Assist with membership enrollment process Provide remote technical...


  • Singapore BLUESG PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities: Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives Resolve customers’ enquiries, complaints and feedback Assist with membership enrollment process Provide remote technical...