Call Centre Training Manager

At TELE-CENTRE SERVICES PTE LTD, we are seeking a highly skilled Call Centre Training Professional to join our team. This exciting opportunity is ideal for individuals who possess exceptional training and coaching abilities.About the RoleThe Call Centre Training Professional will be responsible for conducting comprehensive training sessions for new staff...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesAbout the CompanyEON has been established since 1996. We have helped professionals, managers and executives (PMEs) in Singapore to catalyse their career development by providing quality training programmes. We have formed partnerships with large organisations who have entrusted the training and development of their PMEs to our...

About SATA COMMHEALTHSATA COMMHEALTH is a leading healthcare provider committed to delivering exceptional patient care and customer service.Job Title: Call Centre Operations ManagerSalary: $80,000 - $110,000 per annumJob DescriptionWe are seeking an experienced Call Centre Operations Manager to lead our customer service team. As a key member of our...

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Will be Provided Office Hour / 5 Days Work Week (Able to work on weekend)Responsibilities Attend to enquiries via hotline or other channels eg emails Handle inbound and outbound calls, and sometimes email Proper recording of conversation with...

Roles & ResponsibilitiesThe Job Accountable for the efficiency and effective operations of the Call Centre, its agents and services. Lead the agents in improving customer service, in terms of service delivery, service attitudes, defined service outcomes, achieving service standards and receiving service awards. Lead in reviewing current practices,...

Call Centre Team Leader Job Features Job Category: Call Centre Team LeaderSalary: Negotiable Job Description Job Scope (Roles and Responsibilities) • Responsible for day-to-day operations, training and management of different teams to achieve targeted Service Levels.• Conducts regular transaction monitoring and call reviews for the purposes of quality...

Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Provided Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT) Responsibilities Attend to enquiries via hotline or other channel eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system...

Job OverviewWe are seeking a highly skilled Call Centre Representative to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and resolving their queries in a timely and professional manner.About the RoleThe successful candidate will have prior...

Roles & ResponsibilitiesJob Title: Call Centre/Contact Centre RepresentativeJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely...

Call Centre Consultant (Training provided, Office hours, Islandwide) As a member of the Contact Centre, you will be responsible for scheduling appointments, promoting hospital services, handling enquires and feedback. You will also be involved in supporting service operations and deployment to improve customers' experience. Responsibilities: · Answer...

We are seeking a Temporary Call Centre Specialist to join our team at Recruit Express Pte Ltd.About the RoleThis is a temporary position with a duration of 3 months. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Job DescriptionThe Temporary Call Centre Specialist will be responsible for managing...

Roles & ResponsibilitiesJob Title: Customer Service AgentJob Description & Requirements 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure...

Job OverviewTerra Systems Pte. Ltd., a leading provider of innovative communication solutions, is seeking an experienced Senior Call Centre Operations Manager to join our team. This role offers the opportunity to lead and manage a high-performing call centre team, driving exceptional customer experiences and business growth.Key ResponsibilitiesLead and...

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Provided Office Hour / 5 Days Work Week (including weekends)CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channel eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system...

About EON Consulting & Training PTE. LTD.We are a renowned training institution in Singapore, established since 1996. Our mission is to empower professionals and organisations through innovative learning solutions. We have a strong reputation for delivering high-quality training programs that cater to the needs of our clients.Job Title: Training Centre...

About EON Consulting & Training PTE. LTD.We are a leading training and consulting company established in 1996, dedicated to providing quality training programs for professionals, managers, and executives (PMEs) in Singapore. Our mission is to catalyze career development through insightful, inspiring, and innovative training solutions.Job SummaryWe are...

About the RoleWe are seeking an experienced Lead Call Centre Manager to drive digital transformation and excellence in customer service at SATA COMMHEALTH. As a key member of our team, you will be responsible for leading a high-performing call centre team to achieve departmental and organisational goals.Job DescriptionEfficiency and Effectiveness:...

Job Responsibilities:Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with...