Call Centre Liaison Officer

3 days ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Job Overview

We are seeking a highly skilled Call Centre Liaison Officer to join our team at RECRUIT EXPRESS PTE LTD. As a key member of our customer service team, you will be responsible for providing exceptional customer experience and ensuring that all customer queries and complaints are resolved in a timely and professional manner.

About the Role

This is a fantastic opportunity to work in a dynamic and fast-paced environment where you will have the chance to develop your skills and knowledge in customer service, communication, and problem-solving. You will be working closely with our operations team to resolve customer issues and provide excellent service.

Main Responsibilities
  • To receive and handle inbound customer orders, queries and complaints via hotline, documenting and recording customer details, queries and complaints.
  • To conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
  • To resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
  • To liaise with respective operations team for issues, follow-up and actions.
  • To establish and maintain good working relationships with clients/customer.


Requirements

The ideal candidate will have a minimum Nitec qualification and above, with strong customer service skills and experience in a call centre environment. Excellent communication and problem-solving skills are essential for this role, as well as the ability to work effectively in a team environment.

What We Offer

We offer a competitive salary range of SGD $40,000 - $60,000 per annum, depending on experience, plus additional benefits and incentives. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Skills

Customer Service Skills
Front Office
Customer Service Oriented
Microsoft Excel
Management of Call Centre
call centre
Business Continuity
Quality Assurance
Administration
Channel
Data Entry
Call Centre Management
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Case Management
Network Security
Managed the call centre
Customer Service Experience
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