Call Centre Assistant
4 weeks ago
Job Description:
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customer
Job Requirements:
- Min Nitec and above
Interested candidates do attach your resume to angelapoh@recruitexpress.com.sg
Attn: Angela Celeste Poh Li Ying (R2095367)
Recruit Express Pte Ltd (99C4599)
Tell employers what skills you have
Customer Service Skills
Front Office
Customer Service Oriented
Microsoft Excel
Management of Call Centre
call centre
Business Continuity
Quality Assurance
Administration
Channel
Data Entry
Call Centre Management
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Case Management
Network Security
Managed the call centre
Customer Service Experience
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