Senior Call Centre Automation Specialist

Roles & ResponsibilitiesWe are searching for a highly independent and result-oriented Customer Service Specialist / Senior Specialist! You will be part of the Customer Service team and will be supporting the management of our Call Centre service provider to deliver outstanding customer experience to Scoot’s guests.ResponsibilitiesCall Centre Operations...

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Job SummaryAs a Call Centre Senior Executive at PERSOLKELLY SINGAPORE PTE. LTD., you will be responsible for providing exceptional service to all customers. This role involves handling mailbox enquiries, resolving customer issues via email communication and personalized calls, and ensuring accuracy of data collected from customers.Key Responsibilities•...

Roles & ResponsibilitiesA Specialist Medical Centre is looking for multiple temp admin assistants to support in data entry, responding to emails, phone calls, and other administrative duties.Requirements: Tech-savvy, has good email etiquette. Can commit for 3 to 6 months. Office Hours, Weekdays. Hourly rates. Students on holidays are welcome to apply. ...

Roles & ResponsibilitiesJob Description: Support the Manager to drive performance and service quality in the call centres through call and email audits, as well as from patients’ feedback. Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management...

Responsibilities Call Centre Operations Management Support Manager in the operational matters of the Call Centre and work closely with the appointed vendor to ensure that agreed service levels are met and maintained Support Manager to manage the Call Centre operations processes and procedures and identify gaps/ key areas to improve in order to achieve...

Job OverviewOAKTREE CONSULTING is seeking a skilled Customer Service Specialist to join our team in the Contact Centre. This role is ideal for individuals who enjoy working with customers, are detail-oriented, and possess excellent communication skills.About the RoleThe Customer Service Specialist will be responsible for handling customer inquiries,...

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Job Overview:As a Senior Automation Specialist at Panasonic Industrial Devices Singapore Pte. Ltd., you will be responsible for designing and developing advanced industrial automation products, including motor and robot systems.Develop and implement machine control designs and parameterization using AI-based anomaly and fault detection.Collaborate with...

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM...

About the Role:We are seeking a Senior Automation Specialist to join our team at Takeda's Singapore facility. This is a key position that will deliver process and facility automation activities within the Site Engineering function.The successful candidate will have a strong background in automation and control, with experience in biopharmaceutical industry...

Roles & Responsibilities1 Year (Renewable)Job Description Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging) Manage protocols (such as fire & emergency messages) Liaise with other department enquiries and requests Manage customers’ feedback Make accurate data entry to the CRM System and maintain records. ...

Job Description:We are seeking a highly skilled Senior Test Automation Specialist to join our team at ARYAN SOLUTIONS PTE. LTD. The ideal candidate will have extensive experience in Test Automation, particularly with Temenos T24 – Core Banking systems.Key Responsibilities:Design and develop Test Automation Frameworks for Temenos T24Implement Test Strategy,...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

About MECOMB SINGAPORE LIMITEDMecomb Singapore Limited is a leading company in the field of Pneumatic Automation solutions for the Healthcare/Medical Industry.Job OverviewWe are seeking an experienced Senior Sales Automation Specialist to join our team. The ideal candidate will have a strong background in sales, marketing, and engineering, with a proven...

Roles & ResponsibilitiesThe Contact Centre Manager's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services.Responsibilities· Lead a team of contact centre agents to hit the team’s KPIs· Prepare statistics and reports· Ensure the operational efficiency of Contact Centre· Appointment...

Job Title: Call Centre OfficerIndustry: Electrical & ElectronicsSalary: SGD 2000 - 2500Location: South East, SingaporeAbout Company:Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.Job Description:- Monitor the service quality to ensure customer / experience / service quality meet the standard.-...

Job Title: Call Centre OfficerIndustry: Electrical & ElectronicsSalary: SGD 2000 - 2500Location: South East, SingaporeAbout Company:Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.Job Description:- Monitor the service quality to ensure customer / experience / service quality meet the standard.-...

Job SummaryAt the Singapore Red Cross Society, we are seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program. This role will focus on receiving inquiries, managing home...

Job Summary:KIM YEW INTEGRATED PTE. LTD. is seeking a skilled Call Center Specialist to join our team in Tagore Lane, Singapore.About the Role:We are looking for an experienced customer service professional to provide exceptional support to our clients. As a Call Center Specialist - Fault Management, you will be responsible for coordinating the servicing and...