Call Centre Manager

Roles & ResponsibilitiesJob Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct...

Roles & ResponsibilitiesCall Centre AgentsResponsibilities: Handle inbound and outbound collection calls in a call centre environment Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios To...

Roles & Responsibilities Call Centre / Customer Service Experience No Exp Are Welcome To Apply Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channels eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM...

Key ResponsibilitiesProcess customer reservation requests and support loyalty and customer care inquiries. Handle Marriott brand contacts, assisting customers with booking needs or questions via voice and email channels. Deliver exceptional customer experiences by providing information on property facilities, services, and room accommodations. Identify...

Job SummaryAs a Call Centre Senior Executive at PERSOLKELLY SINGAPORE PTE. LTD., you will be responsible for providing exceptional service to all customers. This role involves handling mailbox enquiries, resolving customer issues via email communication and personalized calls, and ensuring accuracy of data collected from customers.Key Responsibilities•...

Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Provided Office Hour / 5 Days Work Week (including weekends) CBD (Near to MRT) Responsibilities Attend to enquiries via hotline or other channel eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system...

Job Title: Call Centre OfficerIndustry: Electrical & ElectronicsSalary: SGD 2000 - 2500Location: South East, SingaporeAbout Company:Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.Job Description:- Monitor the service quality to ensure customer / experience / service quality meet the standard.-...

Job SummaryAt the Singapore Red Cross Society, we are seeking a skilled Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for providing efficient 24/7 operational support to the Call Center element within the Home Monitoring and Eldercare (HoME+) program. This role will focus on receiving inquiries, managing home...

Roles & ResponsibilitiesA Specialist Medical Centre is looking for multiple temp admin assistants to support in data entry, responding to emails, phone calls, and other administrative duties.Requirements: Tech-savvy, has good email etiquette. Can commit for 3 to 6 months. Office Hours, Weekdays. Hourly rates. Students on holidays are welcome to apply. ...

Description:Location singapore Changi business park or Jurong.Freshers can also applyJob Description:As a Call Centre Officer, you will play a vital role in achieving our Customer Centre targets while ensuring the highest quality of service. Your responsibilities include:Meeting KPIs without compromising service quality.Ensuring accuracy and compliance in...

Roles & ResponsibilitiesBenefits: Competitive Salary: Basic salary ranging from SGD $2,000 to $2,400 + OT pay ($100 - $200) + Variable Bonus. Structured Work Week: Enjoy a fixed 5.25-day work schedule with alternate Saturday half-days and Sundays off. Career Growth: Opportunities to enhance customer service and communication skills in a well-established...

Job Title: Senior Call Centre Automation SpecialistEstimated Salary: SGD 50,000 - 70,000 per annum.About the RoleThis is an exciting opportunity to join our team at Recruit Express Pte Ltd as a Senior Call Centre Automation Specialist. In this role, you will play a key part in driving performance and service quality in our call centres through call and email...

Job Responsibilities:Answering or making calls in a timely and friendly manner to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with...

Call Centre / Customer Service Experience No Exp Are Welcome To Apply - Training Provided Office Hour / 5 Days Work Week (including weekends)CBD (Near to MRT)Responsibilities Attend to enquiries via hotline or other channel eg email Handle inbound and outbound calls, and sometimes email Proper recording of conversation with customer in the CRM system...

Roles & ResponsibilitiesJob Description: Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints Conduct outbound calls to follow up on issues/orders/complaints to...

Job Title: Call CentreOfficerIndustry: Electrical &ElectronicsSalary: SGD 2000 -2500Location: South East,SingaporeAboutCompany:Our client is responsible for the salesand marketing of consumer electronics and home appliances inSingapore.JobDescription:- Monitor the service quality toensure customer / experience / service quality meet thestandard.- Follow up...

Roles & Responsibilities1 Year (Renewable)Job Description Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging) Manage protocols (such as fire & emergency messages) Liaise with other department enquiries and requests Manage customers’ feedback Make accurate data entry to the CRM System and maintain records. ...

About United Overseas BankUnited Overseas Bank Limited is a leading bank in Asia with a global network of over 500 branches and offices across 19 countries and territories.Job DescriptionWe are seeking an experienced Workforce Manager to join our Group Technology and Operations team in Singapore. As a key member of our team, you will be responsible for...

Roles & ResponsibilitiesJob Description: Support the Manager to drive performance and service quality in the call centres through call and email audits, as well as from patients’ feedback. Identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management...

Roles & ResponsibilitiesAbout Company:Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.Job Description:- Monitor the service quality to ensure customer / experience / service quality meet the standard.- Follow up on customer's enquiries, requests and feedback with customers and internal...