Call Centre Officer
2 months ago
About Company:
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.
Job Description:
- Monitor the service quality to ensure customer / experience / service quality meet the standard.
- Follow up on customer's enquiries, requests and feedback with customers and internal stakeholder.
- Review and enhance processes and procedures to ensure efficiency of the operation.
- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.
- Make outgoing calls to customers.
- Resolve complicated / escalated issues.
- Handling time for Customer care Centre KPI = < 20 minutes.
- Ability to work under pressure and manage customers' expectations.
Job Requirements:
- Minimum "O" Level
- Have working experience in call center or customer service or similar experience
- Teamwork and able to work independently
- Excellent communication skills and good interpersonal skills.
- Possess computer skills, customer-orientated and strong customer focus.
Compensation:
- Working Location: Bedok, Singapore
- Working hours: Monday to Friday (9am -5pm); Saturday (9am-2pm)
- 1 year renewable contract
- Completion bonus
- AWS
Tell employers what skills you have
Excellent Communication Skills
Interpersonal Skills
Mandarin Chinese
Customer Care
Information Technology
Time Management
Customer Satisfaction
Customer Focus
Customer Service
Case Management
Able To Work Independently
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