APAC Services Director

1 month ago

Singapur, Singapore Veeva Systems Full time
About the Role

Veeva Systems is seeking a highly skilled professional to lead the implementation of our Quality and Regulatory Management solutions in the Consumer Products industry for the Asia-Pacific region. As a key member of our team, you will be responsible for driving the sales and delivery of implementation projects, working closely with senior management and the General Manager to communicate Veeva's value proposition and implementation offerings to prospects and customers.

Key Responsibilities
  • Be the primary point of contact with prospects and customers on Veeva's implementation services offerings.
  • Understand customer requirements and translate them into engagement work, including services work estimations and proposals.
  • Engage with multiple prospects and customers in the Australia/New Zealand and Southeast Asia region as Veeva positions its Quality and Regulatory Management solutions for companies in the Consumer Products industry.
  • Act as project manager or services delivery lead on customer implementations, which may involve an element of individual contribution as well as leading others in the team.
  • In the longer term, be able to recruit and hire other individuals into your implementation services team as customer needs and organization growth dictate.
Requirements
  • 5+ years of experience implementing off-the-shelf content and/or data management systems.
  • 2+ years of experience selling Professional Services, from pitching a value proposition and scoping needs to estimates efforts and contract authoring.
  • Direct experience leading a team of consultants, either directly (people manager) or through projects (project manager at a large scale).
  • Demonstrated work history in critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation.
  • Has a roll-up-your-sleeves attitude, comfortable wearing multiple hats in a fast-moving environment.
  • Strong written and verbal communication skills, executive-level presence, and experience in facilitation and negotiation.
  • Has the ability to travel 25% to 50% for engagements with customers and prospects across Asia.
Nice to Have
  • Understanding of global Quality and compliance processes for Consumer Products or Food & Beverage companies.
  • Direct experience with content management and quality information management systems, such as Veeva Vault, MasterControl, Sparta TrackWise, OpenText, SharePoint, and Documentum.
  • Direct experience in computer systems validation (CSV).
  • Experience working with large, multinational customers across the Australia/NZ and South-East Asia region.
  • Fluency in Mandarin to facilitate discussions with China-based customers and colleagues.
Perks and Benefits
  • Allocations for continuous learning and development.
  • Fitness and Wellness reimbursement.
  • Health insurance.
  • Veeva Giving charity program.

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