Digital Customer Experience Manager
3 days ago
As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints.
- Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey.
- Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
- Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
- Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
- Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
- Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
- Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
- Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
- Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
- Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
- Develop budget proposals for digital customer experience projects to present to the Head of Department.
To be successful in this role, you will need:
- Minimum of 8 years of job-related experience.
- Bachelor's Degree or equivalent.
- Proven experience in managing enterprise-level projects.
- Previous experience managing and implementing major projects across airline digital customer touchpoints.
- Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
- Qualification in Computer Science, Information Technology, or related field.
- Practical knowledge of project management tools.
- Able to work anywhere in the GCC.
The ideal candidate will have:
- Proven experience in software development and management, with experience in managing software development teams.
- A flair for innovation.
- Ability to create impactful presentations.
TBD
"}-
Regional Digital Customer Experience Manager
3 weeks ago
Singapur, Singapore SAMSUNG Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Executive to lead our Regional Digital Customer Experience team in SE Asia & Oceania. The ideal candidate will have a strong background in community management, digital content creation, and customer experience optimization.Key ResponsibilitiesProvide strategic direction and guidance to teams...
-
Digital Experience Manager
1 week ago
Singapur, Singapore COS Full timeAbout the RoleWe are seeking a highly skilled Digital Experience Manager to join our team at COS. As a key member of our e-commerce team, you will be responsible for optimizing the digital experience of our customers across Southeast Asia and Hong Kong.Key ResponsibilitiesLead the development and implementation of digital experience strategies to drive...
-
Digital Product Manager
3 weeks ago
Singapur, Singapore HSBC Full timeUnlock Your Potential as a Digital Product ManagerAt HSBC, we're committed to helping our customers achieve their financial goals. As a Digital Product Manager, you'll play a critical role in shaping our digital products and services to meet their evolving needs.Key Responsibilities:Develop and execute the Digital Product Roadmap to enhance customer journeys...
-
Digital Product Manager
1 month ago
Singapur, Singapore HSBC Full timeAbout HSBCHSBC is a leading global banking and financial services organization with a rich history and a strong commitment to innovation and customer satisfaction.Our BusinessWealth and Personal Banking (WPB) is a key business area within HSBC, responsible for delivering world-class wealth management and borderless banking capabilities to our customers.Job...
-
Digital Transformation Director
1 month ago
Singapur, Singapore OSF Digital Full timeAbout OSF DigitalOSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF...
-
Manager Customer Experience Design
3 months ago
Singapur, Singapore Apt Resources Full timeApt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities...
-
Singapur, Singapore SAMSUNG Full timeJob SummaryThe Senior Executive, Regional Digital Customer Experience will provide strategic direction and leadership to teams in Southeast Asia and Oceania, focusing on Samsung Members Community and Google My Business management and moderation, Online Support optimization, and Service Marketing.Key ResponsibilitiesCollaborate with Assistant Manager,...
-
Customer Experience Manager
1 week ago
Singapur, Singapore United Overseas Bank Full timeAbout United Overseas BankUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, guided by our values of Honorable, Enterprising, United, and Committed.About the DepartmentThe Channels & Digitalization function enables seamless...
-
Digital Transformation Director
5 days ago
Singapur, Singapore OSF Digital Full timeJob Title: Client Service DirectorOSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected...
-
Digital Transformation Director
1 week ago
Singapur, Singapore OSF Digital Full timeOSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands...
-
Digital Experience Manager
1 week ago
Singapur, Singapore COS Full timeJob DescriptionAs a Digital Experience Manager, will be the expert in experience optimization, leading the functions of site content, online visual merchandising, digital copywriting and customer insight/behaviour analytics for COS online stores in SEA +HKTW. You will focus on the constant optimization/enhance of customer journey on sites, and make sure COS...
-
Singapur, Singapore SAMSUNG Full timeJob SummaryThe successful candidate will provide strategic direction and support to teams in Southeast Asia and Oceania, focusing on Samsung Members Community and Google My Business management, online support optimization, and service marketing.Key ResponsibilitiesCollaborate with Assistant Manager, Regional Digital Customer Experience and Manager, Regional...
-
Digital Loyalty Experience Manager
6 hours ago
Singapur, Singapore Singapore Airlines Full timeProduct Owner - KrisFlyer Digital ExperienceSingapore Airlines is seeking a skilled Product Owner to lead the development of our KrisFlyer digital capabilities, enhancing the customer experience and value of our SIA Group Loyalty Programme.Key Responsibilities:Collaborate with stakeholders to drive continuous improvements to the digital loyalty experience...
-
Digital Sales Strategist
3 weeks ago
Singapur, Singapore Adelphi Digital Full timeAdelphi Digital is seeking a seasoned Sales Director to spearhead our international digital consultancy. As a key member of our team, you will be responsible for identifying opportunities for our clients to drive business growth. This is a dynamic role that requires a strong understanding of digital communications and the ability to influence commercial and...
-
Digital Sales Strategist
1 week ago
Singapur, Singapore Adelphi Digital Full timeUnlock Your Potential as a Sales DirectorAdelphi Digital is seeking a seasoned Sales Director to spearhead our international digital consultancy. As a key member of our team, you will play a pivotal role in helping our clients unlock the full potential of the web.Your Key Responsibilities:Develop and execute sales strategies to drive revenue growth.Build and...
-
Digital Marketing Manager
4 weeks ago
Singapur, Singapore Sephora Digital SEA Pte Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Digital Marketing Manager to join our team at Sephora Digital SEA Pte Ltd. As a key member of our marketing team, you will be responsible for shaping and executing social media strategies for the region, designing content programs and on-brand experiences that drive consideration, connecting...
-
Digital Account Manager
1 week ago
Singapur, Singapore WARP Digital Full timeJob Title: Account ManagerWe are seeking an experienced Account Manager to join our team at WARP Digital. As an Account Manager, you will be responsible for managing client relationships, overseeing project coordination, and ensuring client satisfaction.Key Responsibilities:Develop and execute strategic plans to grow client businesses and meet client...
-
Digital Loyalty Experience Manager
2 weeks ago
Singapur, Singapore Singapore Airlines Full timeJob Title: Digital Loyalty Experience ManagerJob Summary:The successful candidate will join our Loyalty Marketing team to design, manage, and deliver best-in-class digital experiences for KrisFlyer members across the Singapore Airlines website and mobile app. The Product Owner will work on enhancing the KrisFlyer digital capabilities, including improving...
-
Singapur, Singapore SAMSUNG Full timeJob SummaryThe Senior Executive, Regional Digital Customer Experience will provide management direction, support, and guidance to teams in SE Asia & Oceania, focusing on Samsung Members Community & Google My Business management and moderation, Online Support optimization, and Service Marketing.Key ResponsibilitiesCollaborate with Assistant Manager, Regional...
-
Digital Customer Care Manager
2 months ago
Singapur, Singapore StarHub Full timeJob Description We are seeking a motivated and experienced Digital Customer Care Manager to join our team. The ideal candidate will have a proven track record in setting up and leading a successful digital care team from scratch. In this role, the successful candidate will be responsible for overseeing the implementation of our digital customer care...
