Merchant Account Growth Specialist

1 day ago

Singapore beBeeMerchant Full time
Merchant Account Growth Specialist

About Our Workplace

Our organization is a leading superapp in Southeast Asia, offering a wide range of services to enhance the daily lives of our consumers. From food delivery to financial management and transportation, we strive to provide innovative solutions that meet their needs.

Our Singapore Commercial team plays a crucial role in shaping and growing our business in the region. We focus on developing strategies that benefit our community, particularly by promoting growth among Food and Beverage businesses through GrabFood.

We build close partnerships with merchants to create customized plans and strategies that drive sales and meet their needs across various Grab services.

  • Establish and maintain strong relationships with existing and potential merchants to increase growth for GrabFood.
  • Manage a portfolio of accounts, prioritizing profitability, Gross Merchandise Value (GMV), and delivery volumes.
  • Develop and execute business strategies to grow merchant sales and collaborate across Grab's verticals such as GrabPay, GrabAds, and GrabExpress.
  • Analyze merchant performance data and create actionable plans to optimize growth and revenue.
  • Address merchant feedback, resolve concerns, and ensure operational excellence through tailored solutions and regular business reviews.
  • Collaborate with internal teams to deliver customized reporting, marketing support, and product enhancements for merchants.

Essential Skills and Qualifications

To succeed in this role, you will require:

  • Proven experience in account management, business development, or a related field.
  • Ideal candidates should have 3-5 years of relevant work experience.
  • Strong analytical skills to interpret data and develop actionable insights.
  • Excellent communication and negotiation skills to build lasting partnerships.
  • Ability to work collaboratively across teams to deliver tailored solutions for merchants.
  • Results-driven mindset with a focus on achieving growth targets and operational excellence.
  • Familiarity with Food and Beverage businesses and/or e-commerce platforms is an advantage.

Benefits and Work-Life Balance

We prioritize our employees' well-being and offer a comprehensive benefits package, including:

  • Term Life Insurance and comprehensive Medical Insurance.
  • GrabFlex, a flexible benefits program that suits your needs and aspirations.
  • Parental and Birthday leave, allowing you to celebrate life's moments with loved ones.
  • Love-all-Serve-all (LASA) volunteering leave, enabling you to give back to your communities.
  • A confidential employee assistance program to support you through life's challenges.

Our Commitment to Inclusion and Diversity

We strive to create an inclusive and equitable workplace where diverse employees can grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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