Merchant Account Manager, Grabfood

2 days ago

Singapore Grab Full time

Job Description:
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know the Team:
The Central Merchants team are responsible in establishing and managing strong business relationships with existing and potential key accounts to drive growth for GrabFood.

Get to know the role:
As a Merchant Account Manager (Catering), you will be responsible for establishing and managing strong business relationships with merchant relationships to drive growth for GrabFood in catering. You will lead all elements of business identification, strategy, partnerships, account management, and execution strategy and work with cross-functional stakeholders to develop catering solutions that best address the needs of our corporate clients.

The day-to-day activities:

- Working with the Head of Account Management and Head of Merchants on GrabFood business development strategy for catering
- Drive growth in key accounts as measured by deliveries, GMV, commissions and revenue
- End to end deal managing (including working with country BD, transport, operations, marketing, and product ensure the success of the partnership)
- Develop strong relationships with key partners that fit into our go-to-market strategy
- Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses
- Work across functions to tailor merchant specific needs (e.g. customized reporting, marketing support, integrations)
- Drive operational excellence by working with the merchants and operations teams

The must haves:

- Bachelor (or above) degree in Business/ Management or equivalent
- Minimum 4-6 years (for account manager role) or experience in sales, business development, partnerships, account management or equivalent role
- Experience in F&B and catering industry is a plus
- Experience in functional roles such as digital marketing, data analysis and data visualization is a plus
- Excellent communication skills in both written and spoken English
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals
- Demonstrated ability to work effectively across internal and external organizations
- Have a competitive edge and thrive in a team environment
- Be very organized and communicate well

Our Commitment

We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab

Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.

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