Account Manager, Grab Merchant Centre

2 weeks ago

Singapore Kudo Full time

**Life at Grab**:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know the Team**:
As a Junior Account Manager, you will be responsible for establishing and managing strong business relationships with long-tail merchants (top 500-2500) to increase their engagement with GrabFood.

**Get to know the Role**:
**To assist the Head of Sales in**:

- Structure merchant incentive programs to manage merchant churn rate.
- Work with merchants to increase transactions through incentive programs.
- Manage merchant relationship post acquisition and provide EOD reports to selected merchants.
- Work closely with internal teams to coordinate marketing campaigns and resolve merchant queries.
- Upsell existing/future products to merchants.

**Traits required to excel in this role**:

- Strong relationship management and communication skills. Strong analytical skills, data and target driven individual.
- Structured individual and responsible individual.

**The day-to-day activities**:

- **
Acquisition**:Onboard merchants that have been acquired and improve the onboarding process to increase efficiency.
- **
Retention**:Work closely with the Head of Sales to set up and improve merchant incentive programs to increase merchant transactions.
- **
Upsell**:Introduce GrabRewards (loyalty program) to selected merchants as a form of retention and marketing exposure for merchants.
- Prior experience in budget management is a plus point.
- This role requires the individual to work well with internal and external parties.
- Have managed a team of 5 minimum previously.

**The must haves**:

- 5 years working experience in relationship management and operations.
- Comfortable with Microsoft Office (words, power point and excel).
- Advance Excel and PowerPoint skills is a plus.
- Experience in dealing with external and internal parties.
- Experience in business operations.
- Have managed a team of 5 previously.
- Responsible for business targets.

**Our Commitment**:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.
**About Grab**:
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

**Join us today to drive Southeast Asia forward, together.

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