Merchant Growth Manager, Emerging
3 weeks ago
The Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers. The Merchant Growth Manager, Emerging will be responsible for managing and nurturing relationships with a diverse portfolio of F&B merchants, helping micro-SME merchants grow their businesses across Grab's ecosystem, including GrabFood, GrabPay, GrabAds, and GrabExpress. This role reports to the Lead, Commercial, Merchant Growth and is on-site at the Singapore Grab office.
Responsibilities- Build and maintain strong relationships with a portfolio of merchants, ensuring their needs are met and their businesses are supported
- Manage merchant accounts with a focus on GMV, monetisation, and delivery volumes
- Develop and execute scalable business strategies to drive growth for merchants across Grab's ecosystem
- Conduct regular business reviews with merchants to share insights, address concerns, and align on growth strategies
- Coordinate campaigns and initiatives that drive merchant engagement and growth
- Collaborate with internal teams to provide customised reporting, marketing support, merchant operation support and product enhancements
- 3 or more years of experience in account management, business development, or a related field
- Excellent communication and negotiation skills to build lasting partnerships
- Strong analytical skills with the ability to interpret data and develop actionable insights
- Ability to work collaboratively across teams to deliver tailored solutions for merchants
- Results-driven mindset with a focus on achieving growth targets and operational excellence
- Familiarity with F&B businesses and/or e-commerce platforms is a plus
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Life at Grab- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex benefits package to suit your needs
- Parental and Birthday leave, and LASA volunteering leave
- Grabber Assistance Programme for wellbeing
- FlexWork arrangements for differentiated hours
- Seniority level: Associate
- Employment type: Full-time
- Industry: Software Development
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