Merchant Growth Manager, Emerging

3 weeks ago


Singapore Grab Full time
Overview

The Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers. The Merchant Growth Manager, Emerging will be responsible for managing and nurturing relationships with a diverse portfolio of F&B merchants, helping micro-SME merchants grow their businesses across Grab's ecosystem, including GrabFood, GrabPay, GrabAds, and GrabExpress. This role reports to the Lead, Commercial, Merchant Growth and is on-site at the Singapore Grab office.

Responsibilities
  • Build and maintain strong relationships with a portfolio of merchants, ensuring their needs are met and their businesses are supported
  • Manage merchant accounts with a focus on GMV, monetisation, and delivery volumes
  • Develop and execute scalable business strategies to drive growth for merchants across Grab's ecosystem
  • Conduct regular business reviews with merchants to share insights, address concerns, and align on growth strategies
  • Coordinate campaigns and initiatives that drive merchant engagement and growth
  • Collaborate with internal teams to provide customised reporting, marketing support, merchant operation support and product enhancements
Qualifications
  • 3 or more years of experience in


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