Business Operations and Client Engagement Manager
1 week ago
About InterOpera
InterOpera is a pioneering company in the development of digital infrastructure and solutions for environmental attributes, driving the global transition to net-zero and sustainable energy.
The company streamlines sustainability processes for businesses, aggregates green data, RECs, and carbon credits, and facilitates their lifecycle, including registration, issuance, management, trading, retirement, and analysis.
Job Description:
We are seeking a highly skilled Business Operations and Client Engagement Manager to join our team. The successful candidate will be responsible for ensuring exceptional client satisfaction and managing key operational activities.
Main Responsibilities:
- Client Success Management:
- Onboarding and Implementation:
- Guide new clients through platform registration, asset registration, and documentation submission.
- Provide tailored training to meet client needs, including document submission and tracking Renewable Energy Certificate (REC) issuance.
- Support clients in setting up systems and workflows for platform integration.
- Ensure smooth transitions for trial clients to subscription plans.
- Client Support and Engagement:
- Collaborate with internal teams to efficiently resolve client issues.
- Regularly communicate progress on initiatives and product updates to clients.
- Ensure clients utilize the platform effectively to maximize value and satisfaction.
- Monitor contract terms and conditions, inform the Business Development (BD) team of contract renewals, and assist in converting clients to subscription plans.
- Product Feedback and Development:
- Gather client feedback and report it to the product team, advocating for improvements and new features.
- Initiate product enhancement initiatives based on client feedback to improve user experience.
- Upselling and Cross-Selling:
- Identify opportunities for additional services or products that benefit clients.
- Work closely with clients to tailor solutions that meet evolving needs, driving account growth and revenue.
- Operations Specialist:
- Strategic Operations & Transformation:
- Support senior management in coordinating and managing strategic operational projects aimed at digitizing and streamlining operational and business processes.
- Acquire and internalize domain-specific business knowledge and processes, operationalizing them within the company.
- Administration Support:
- Manage employee onboarding, offboarding, and contract administration.
- Handle monthly payroll, employee tax filings, and support HR policy development.
- Act as the point of contact for finance operations, collaborating with external finance partners.
- Oversee office management tasks such as ordering supplies, collecting mail, and managing paperwork.
- Organize invoices and bills, ensuring proper documentation.
- Initiate payments in the banking system for approval, serving as the transaction maker.
Requirements:
- Qualifications:
- University degree or diploma with 1-3 years of relevant experience
- Prior experience in customer success in the software/technology sector preferred
- Proficient with Google Workspace and Microsoft Office Suite
- Proficient in English and ideally one other Asian language
- Driven and result-oriented individual
- Excellent interpersonal and communication skills
- Flexible mindset and good learning attitude
Salary:
SGD 3,000 - 5,500 per month
About This Role:
This role offers an opportunity to play a key part in driving client success while supporting and transforming the operational backbone of the company.
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